RIS Talks

Top Women in Retail Tech 2021

RIS’ fifth annual look at the top women in retail technology salutes the female technologists redefining the industry that touches the lives of millions of consumers. Read about their latest retail technology projects, greatest accomplishments, what they think will impact retail’s future, and more.
How to Leverage In-Store Technology to Attract Customers and Build Loyalty

Shoppers are used to the ease of online shopping and the depth of information digital commerce provides on products and retailers' values. But stores are still are core part of most retailers’ strategy and should be a living representation of the brand.

As Freshly Scales Under Nestle’s Wing, Personalization Becomes Paramount

When Freshly, the Nestle-owned subscription service focused on delivery healthy prepared meals, wanted to boost its personalization efforts, the company knew it had to get a better grip on its data management.
Predicting the Future of Frictionless E-Commerce: Up Close with ChannelAdvisor’s Mike Shapaker

While it’s unclear how much of the pandemic-prompted digital disruption has staying power, it’s safe to say consumers have gotten a taste of the potential of tech-enabled convenience, and they like what they see.
How Living Spaces Tapped Live Chat In its CX Evolution

Learn how the retailer's implementation resulted in not only bringing its customer service response times to previously unheard-of levels, but also prompted a meaningful cultural shift among its team members.
Uncovering Supply Chain’s True Game-Changer: Up Close with SAS’ Richard Widdowson

With more than three decades of global retail experience, Richard Widdowson can say with confidence that things in business are not always as clear-cut as they seem — but that doesn’t mean the industry couldn’t stand to simplify a bit.
Yeti Dives Into Augmented Reality

The cooler and outdoor accessory company has launched an immersive 3D and AR experience on its website, in which consumers can virtually view more than 50 virtual products in their own physical environments.
RIS CIO of the Year 2021: Adam Fox

When undergoing a massive digital transformation initiative, retailers expect employee churn and other unexpected obstacles. They do not, however, plan for a pandemic.
RIS CIO of the Year 2021: Elliott Rodgers

Tech can’t solve all problems, but it can certainly power the gateway to progress. For Elliott Rodgers, Ulta Beauty chief information officer and an RIS News CIO of the Year, technology has indeed been enabler for everything he’s accomplished during his career.
RIS CIO of the Year 2021

After a year of transformative disruption, RIS was presented with one of the most impressive lists of nominees to date. Learn the winners of our 10th annual CIO of the Year awards, each exemplifying how technology can overcome hardship.
Navigating CBD Retail: How Palmer Jane Untangled Inventory Management

Inventory management is a challenge for all retailers, but it’s particularly fraught for today’s cannabis retailers given the industry’s complex system for managing incoming and outgoing SKUs.
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Target’s Store of the Future: Up Close with Frank Bruni

As retailers have navigated the pandemic, few have garnered as much attention for an ability to marry physical and digital retail to serve customers than Target.
Deep Dive: How Sweetwater Builds Software and Personalized Experiences

RIS sits down with Sweetwater's CIO Jason Johnson to dive into how the instrument retailer develops in-house tech to invoke its unique customer experience.
How MOO Grew Great Fulfillment Experiences for Everyone

We connected with MOO's director of customer experience to learn how it improved visibility into its fulfillment, and why digital CX needs to extend beyond a retailer’s e-commerce platform and into the physical world.
Stores of the Future: Insights from Saatva's Chief Strategy Officer Ricky Joshi

RIS sits down with Ricky Joshi, Saatva’s chief strategy officer, to uncover how the luxury mattresses and home furnishings retailer's Viewing Room concept defines a new breed of retail stores, how data and technology are infused into operations, and what the store of the future looks like in a post-
The Simple Path Forward: Up Close with Oracle’s Michael Forhez

We spent some time chatting with Forhez, who also serves as a co-chair of the CGT/RIS Executive Council, about what may be the most exciting and challenging consumer the industry has ever been responsible for serving.
Inside David’s Bridal’s First Dance With AR

Meeting today’s new consumer can take many avenues in today’s retail landscape, and for David’s Bridal, this has translated to a heavier emphasis on the use of 3D and augmented reality.
'We Are Wiser from What We’ve Been Through': Up Close with Newell Brands’ Steve Sigrist

We caught up with the CGT/RIS Executive Council member to learn more about how Newell is navigating the latest stage of the pandemic, as well what changes Sigrist sees sticking around once we’re past it.
Why Office Depot Went Third Party for Same-Day Delivery

When Office Depot first teamed for same-day delivery, it couldn’t have known just how important the service would become to consumers during the pandemic.
Weis Markets Taps AI-Powered Relationship Building to Personalize Engagements

Grocery is evolving rapidly right now and customer needs are changing through COVID-19 and beyond. RIS talks with Ron Bonacci, VP of marketing and advertising, Weis Markets, to learn how up-to-the-second recommendations based on behavior and location are meeting new needs.
How Deckers Brands Overhauled Its Tech to Omni-Serve Customers

Despite global retail operations, including UGG stores and e-commerce, Deckers Brands set out to “get it right for customers, every contact, every time.” RIS talks with Deckers’ customer care director Bryan Riter in this Q&A to learn how a tech overhaul helped the retailer improve customer satisfact
Inside Verizon’s Touchless Retail Strategy Rollout

Verizon already had a tech-savvy approach to retail before the health crisis unfolded, but now, more than 87% of the retailer's transactions include an element of its Touchless Retail experience.
Why Rothy’s Is Going All-In On Customer Experience Data and Analytics

For DTC retailers, it’s not enough to have the right product at the right time — not unless you want to become a one-hit-wonder cautionary tale. Learn how Rothy's is investing more heavily in data and analytics to measure customer engagement and amplification.
Search Magic: How Gary’s Wine Ranks As a Top 3 Wine Advertiser Almost Every Month
How United Supermarkets Stopped Selling Itself Short in the Delivery Game

As the Albertsons Companies-owned grocer sought to grow its e-commerce strategy, it knew it needed a more efficient delivery system. Learn how it's leveraging technology in order to serve customers during the pandemic.

A collection of RIS Talks Q&As with top retail industry leaders.