Giving new meaning to the term “quick pivot,” BoConcept developed an e-commerce site with a virtual showroom and personalized chat service in the span of just two weeks in April.
While it’s tempting to chalk up the issue of having more visitors than a website can handle as good problems to have, the truth is that crashing from an influx is the stuff of e-commerce nightmares. Learn how the lifestyle brand managed its retail debut by developing a robust digital foundation.
Online travel bags and accessories retailer eBags has had its finger on the pulse of technology for the last 22 years, a trait that has proven especially helpful during the COVID-19 pandemic.
Sweetwater, a music retailer that’s nearing $1 billion in annual sales, found itself in the center of a perfect storm as one of the unexpected non-essential retail beneficiaries during the coronavirus health crisis.
In an industry that’s all about product, PVH CIO Eileen Mahoney is using tech to transform the fashion merchandise lifecycle. We talked with the 2020 RIS Women in Retail Tech winner to learn how.
In our interviews with the RIS News 2020 Influentials, we asked them to share their predictions on these changes, as well as the tech they think retailers will be most interested in investing in.
After decades of operating solely via direct mail, the company has spent the last five years shifting efforts toward e-commerce. In February it became one of the first to test a new personalization platform to increase its subscriber base.
Hear how outdoor clothing specialist Regatta aims to future-proof its business as it continues to open new stores by migrating from on-premises infrastructure management to the cloud.
RIS’ fourth annual “Influentials: Top Movers and Shakers in Retail” honors the remarkable leaders of 2020, developing cutting-edge technology and shaping the future of the industry. Here RIS uncovers the keys to their success and the technological innovations they have helped bring to the market.
Faced with an immediate need in its communities, the team at Little Greek Fresh Grill moved quickly to help its consumers during COVID-19. Learn how the chain is making a big difference and the tech it used to change its model up within days.
As senior VP of e-commerce and chief customer officer for Lands’ End, Sarah Rasmusen, talks about how being in charge of protecting the retailer’s most precious asset — its customer. Hear more in this exclusive Q&A with the 2020 Women in Retail Tech.
RIS talks to Dressbarn about what it’s like to launch a mobile app and transition from brick-and-mortar to e-commerce only during the COVID-19 global pandemic.
Since Jack in the Box spun off QDOBA Mexican Eats in March 2018, there have been a lot of behind-the-scenes changes, but what hasn’t changed is the retailer’s network.
For grocers, the problem of operational shrink is cutting into profits and contributing to food waste, while consumers are growing concerned about sustainability. To get to the bottom of this complex issue, RIS interviewed Heidi Dethloff to discuss how fresh foods impact grocery shrink and what grocers can do.
Office Depot knew it could do better in its quest for process simplification within its stores and warehouses. Learn how tech upgrades enabled it to eliminate many legacy retail processes
Miller was given the award for her work in transforming Neiman Marcus into a nimble and personalized luxury retailer. Most significantly, this included shifting the company to maintaining a “cloud-first” strategy.
At a time when brick-and-mortar stores are closing, the grass is greener at PGA TOUR Superstore, which grew its customer base by half a million in 2019. Hear how the golf retailer is winning over customers with experiential retail in this exclusive interview with its SVP of operations, Randy Peitsch.
The EMV deadline is putting pressure on c-stores and petroleum retailers to comply or face potentially substantial chargeback fees. Find out how you can prepare to meet the deadline.
The lighting and home furnishing retailer has deployed the new solution across the entire chain, upping its customer service quotient and introducing new vital capabilities. CFO Clark Linstone gives a look behind the curtain in this exclusive interview.
With millions of visitors each year, one of children’s wear retailer Jacadi’s main goals is to ensure each shopper has a user journey that resonates. Uncover how Jacadi leverages the power of personalization to get closer to their customers and increase the relevancy of each and every customer engagement.
