RIS Talks

Stepping Into Success: Viscata’s Data-Fueled Journey To Elevated Customer Experiences
In this conversation with RIS News, Viscata’s operations director, Guillaume Benoit outlines how taking a data-driven approach has allowed the company to improve its handmade products and services, improve return rates, and get closer to the needs of its loyal customer base.
Organic Valley Goes DTC With New Merch Store
Organic Valley is going direct-to-consumer in a new way through the launch of a branded merchandise store intended to support small family farms.

Store Systems
How Dick’s Sporting Goods Fosters a Culture of Flexibility
In conversation with RIS News, Penelope Sur, the vice president of talent management for Dick’s Sporting Goods, outlines the ways the team has embedded flexibility into their benefits and the impacts these initiatives have had on the business overall.
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Roadmaps
Why Your Store Experience Isn’t Working
Shoppers need flexible, real-time fulfillment options and a bad experience can leave them dissatisfied – and looking elsewhere to shop. Learn what stores need to create the perfect shopper experience and how artificial intelligence (AI) and machine learning (ML) can help.
Retail Executives
Influentials: Top Movers and Shakers in Retail 2022
If this year in the retail industry has felt challenging, glean some inspiration from the retail influencers of 2022.
RIS Talks
Bi-Mart’s Patrick O’Connell on Rolling Out BOPIS
Offering shoppers buy-online-pickup-in-store (BOPIS) may seem like a must-have for any omnichannel retailer today, but what does the implementation process entail? RIS catches up with Bi-Mart’s Patrick O’Connell, director of project development, to find out.
RIS Talks
Holiday Retail Forecasts and Predictions for 2022
Did you blink? Summer is over and the holiday season has arrived already for budget-seeking shoppers. Here to help retailers strategize yet again, RIS presents our third annual guide to peak selling season.
Workforce Management
How UNTUCKit Un-Tangled Scheduling
Michael Saldaña, the retail operations and communications manager for UNTUCKit, says the company was able to get by with manual scheduling and timekeeping at the beginning. As their footprint began to expand, however, complications arose. Learn more.
Customer Service
How PacSun Stays On Script for Strong CX
PacSun’s investments in its customer service capabilities are paying off as the apparel brand and retailer leverages the benefits of natural language processing (NLP).
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Supply Chain and Merchandising
AI and Automation Unlock Supply Chain Progress
To keep up with the pace of retail, there must be progress in the supply chain. RIS uncovers how retailers can best unlock supply chain progress with machine learning, artificial intelligence, automation, and more.
Digital Transformation
Inside Burton’s Digital Transformation and Redefined Retail Experience
RIS sits down with Brian McAllister, Burton Snowboards' director of global operations, and Jeff Lord, VP of global direct and digital commerce, to get the inside story on the retailer's massive digital transformation.
Human Resources
How Walmart and Albertsons Are Tackling the Digital Talent Wars
If you haven’t evolved your annual employee review process in the last two years, it’s probably time to start.
RIS Talks
Harry Rosen Shares How To Employ AI as a Member of the Workforce
Making artificial intelligence part of the workforce has generated many benefits for the menswear retailer, but it took getting past preconceived notions of what great customer service is. Ian Rosen, EVP of digital & strategy, explains.
RIS Talks
Influentials: Top Movers and Shakers in Retail 2021
If you want to know where the retail industry is headed, look no further than what RIS’ 2021 retail influencers have to say.

A collection of RIS Talks Q&As with top retail industry leaders.