In this conversation with RIS News, Viscata’s operations director, Guillaume Benoit outlines how taking a data-driven approach has allowed the company to improve its handmade products and services, improve return rates, and get closer to the needs of its loyal customer base.
We spent some time chatting with Forhez, who also serves as a co-chair of the CGT/RIS Executive Council, about what may be the most exciting and challenging consumer the industry has ever been responsible for serving.
We caught up with the CGT/RIS Executive Council member to learn more about how Newell is navigating the latest stage of the pandemic, as well what changes Sigrist sees sticking around once we’re past it.
Grocery is evolving rapidly right now and customer needs are changing through COVID-19 and beyond. RIS talks with Ron Bonacci, VP of marketing and advertising, Weis Markets, to learn how up-to-the-second recommendations based on behavior and location are meeting new needs.
Despite global retail operations, including UGG stores and e-commerce, Deckers Brands set out to “get it right for customers, every contact, every time.” RIS talks with Deckers’ customer care director Bryan Riter in this Q&A to learn how a tech overhaul helped the retailer improve customer satisfact
For DTC retailers, it’s not enough to have the right product at the right time — not unless you want to become a one-hit-wonder cautionary tale. Learn how Rothy's is investing more heavily in data and analytics to measure customer engagement and amplification.
As the Albertsons Companies-owned grocer sought to grow its e-commerce strategy, it knew it needed a more efficient delivery system. Learn how it's leveraging technology in order to serve customers during the pandemic.
The hair and beauty retailer and distributor launched a new brand campaign at the start of the year aimed at helping consumers achieve salon results from the comfort of their home. It couldn't have picked a better time.
A collection of RIS Talks Q&As with top retail industry leaders.