RIS Talks

We spent some time chatting with Forhez, who also serves as a co-chair of the CGT/RIS Executive Council, about what may be the most exciting and challenging consumer the industry has ever been responsible for serving.

Meeting today’s new consumer can take many avenues in today’s retail landscape, and for David’s Bridal, this has translated to a heavier emphasis on the use of 3D and augmented reality.

We caught up with the CGT/RIS Executive Council member to learn more about how Newell is navigating the latest stage of the pandemic, as well what changes Sigrist sees sticking around once we’re past it.

When Office Depot first teamed for same-day delivery, it couldn’t have known just how important the service would become to consumers during the pandemic.

Grocery is evolving rapidly right now and customer needs are changing through COVID-19 and beyond. RIS talks with Ron Bonacci, VP of marketing and advertising, Weis Markets, to learn how up-to-the-second recommendations based on behavior and location are meeting new needs.

Despite global retail operations, including UGG stores and e-commerce, Deckers Brands set out to “get it right for customers, every contact, every time.” RIS talks with Deckers’ customer care director Bryan Riter in this Q&A to learn how a tech overhaul helped the retailer improve customer satisfact

Verizon already had a tech-savvy approach to retail before the health crisis unfolded, but now, more than 87% of the retailer's transactions include an element of its Touchless Retail experience.

For DTC retailers, it’s not enough to have the right product at the right time — not unless you want to become a one-hit-wonder cautionary tale. Learn how Rothy's is investing more heavily in data and analytics to measure customer engagement and amplification.

As the Albertsons Companies-owned grocer sought to grow its e-commerce strategy, it knew it needed a more efficient delivery system. Learn how it's leveraging technology in order to serve customers during the pandemic.

The hair and beauty retailer and distributor launched a new brand campaign at the start of the year aimed at helping consumers achieve salon results from the comfort of their home. It couldn't have picked a better time.