GlassesUSA: Taking a Data-Driven Approach to Customer Centricity
In this case study, learn how GlassesUSA achieved a 90% success rate in answering calls within their desired pickup time, reduced handling time, and saved hundreds of hours per month.SponsoredHow Schnucks Optimized Frontline Operational Workflows and Fine-tuned Flexible Scheduling
Schnucks’ chief data and deputy chief information officer, Tom Henry, outlines how the supermarket's tech investment has eased up scheduling issues, increased forecasting accuracy, and allowed the company to meet staff needs more effectively.