RIS' Top 5 Retail Technology Research and Reports of 2020

Jamie Grill-Goodman
Editor in Chief
Jamie Grill-Goodman profile picture
a group of people sitting at a table in front of a building
RIS dove head first into virtual events and finally held the long awaited eighth Analytics Unite: The Summit for Retail and Consumer Brands in October.

Well, we can all agree, 2020 was a memorable year.

We certainly didn’t expect to be writing about a global pandemic impacting the retail industry this year, but now as we close the door to 2020, RIS can look back and say we put forth our utmost effort to keep you well-informed throughout the health crisis (often with our own children underfoot at home doing virtual learning themselves).

We brought our readers the top research, information, and reports that we hope help you drive your business and technology decisions throughout each year. We produced an extensive webinar program, launched fireside chats, and continued to bring you our new interactive Coral reports.

We welcomed managing editor Lisa Johnston to the team and forged a closer partnership with sister publication Consumer Goods Technology (Lisa works across both publications). This led to RIS becoming a part of the League of Leaders, which held its first virtual meeting in November. We also co-launched the RIS/CGT Executive Council, a forum for industry innovators and disruptors from retail and consumer goods to identify the latest technology and consumer value chain trends across channels. The network focuses on sharing insights and learnings to help drive inspiration, action, and purpose-driven leadership across the industry.

Finally, we dove head first into virtual events and finally held the long awaited eighth Analytics Unite: The Summit for Retail and Consumer Brands (formerly RCAS) in October. The fully virtual event was complete with insightful content, breakout sessions and networking to bring the retail and consumer goods community together once again, despite today’s challenges.

As the year comes to an end, RIS takes a look back at the top-read research and reports of 2020 that can still provide you with important insights to shape 2021. Additionally, we hope all our readers have a safe and happy holiday season.

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The annual must-read report ranking the best of the best in retail technology. Find out which vendors scored the highest customer satisfaction ratings last year or get this year’s report here.

2020 Store Experience Study: Convergence of Store and Digital Technology Redefines Retail 

The 17th Annual Store Experience Study examines a transitional moment when the beauty and strength of stores combines with the efficiency and intelligence of digital technologies to create a convergence that redefines retail.


RIS and CGT uncover the analytic shifts happening in retail and consumer goods today and benchmark the industry’s analytic maturity in this interactive and exclusive report.


Shopper habits were already rapidly evolving with the developments of e-commerce, frictionless commerce, and sustainability concerns. Then, in the face of COVID-19 pandemic, the speed of change has been unlike anything seen before.

GROCERY TECH TRENDS STUDY 2020: Adjusting to the New Normal

The 5th Annual Grocery Tech Trends Study explores the changing market and benchmarks 68 individual technologies for industry maturity and investment plans.