Royal Farms Deploys Next-Gen Workforce Management Solution

Tim Denman
Editor in Chief
a man wearing a suit and tie

Royal Farms, a convenience store chain known for fresh food and ‘World Famous’ fried chicken, has selected Reflexis Workforce Scheduler to optimize labor scheduling.

Royal Farms looks to improve the customer experience while giving associates greater flexibility and input on work schedules. The mobile-first solution design gives managers and store associates on-the-go access to the scheduling process and advanced capabilities including self-service.

“Streamlining labor operations is essential to ensuring that schedules are accurate and optimized in a manner that lets our associates deliver a great experience to customers each and every visit,” said Jeff Mengel, director of operations, Royal Farms. “We chose Reflexis for their world-class solution and their track record of helping retailers innovate and improve the customer experience and associate engagement.”

Established in 1959 and headquartered in Baltimore, MD Royal Farms currently operates over 200 stores and has more than 5,000 employees in the mid-Atlantic region. Royal Farms’ partnership with Reflexis shows a dedication to innovative stores that provide an exceptional customer experience.

“Reflexis is excited to work with Royal Farms to optimize their labor scheduling processes,” said Brett Friedman, chief revenue officer, Reflexis. “We’re thrilled to welcome Royal Farms into the Reflexis family, providing them with the tools they need to unleash the power of their store associates.”

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