As retailers continue to embrace self-service technologies, Royal Farms is in the process of introducing self-checkout technology in all its stores.
The privately owned chain of convenience stores is expanding its partnership with NCR to equip all of its 250-plus stores with self-checkout solutions.
“We introduced the first NCR self-checkout solutions in 2019, and while we saw direct benefits in the same year, it really took off in 2021 when many of our customers steered to touch-free interactions,” said Shelby Kemp, project manager marketing, Royal Farms. “We selected NCR because of its clear vision of the future of retail and profound experience as market leader.”
This self-checkout rollout adds to the existing solutions that Royal Farms has in place, including its enterprise point-of-sale software. Adding self-checkout technology will improve efficiencies for staff and the in-store experience for customers.
“Retailers like Royal Farms must stay laser-focused on placing the consumer at the heart of their digital transformation efforts,” said David Wilkinson, president and general manager, NCR Retail. “As a leading technology provider for the retail industry, we help stores extend and add new technology like self-checkout quickly.”