Learn how Sam's Club will safeguard its investment in company-owned handheld devices.
Sam's Club will roll out smart charging lockers to safeguard its investment in workplace technology this year.
The warehouse club retailer, a division of Walmart Inc., partnered with ARC (Asset Recharge Center), a division of ChargeItSpot, for the chain-wide roll out of enterprise mobile device management locker technology.
ARC provides a centralized, tech-enabled management system to keep company-owned handheld devices charged, protected, and fully functional.
"As we continue to provide an incredible experience for our members, that starts with equipping our associates with the right technology," said Chad Donath, SVP of operations for Sam's Club. "We are excited to partner with ARC on this technology that we feel is a key part of our device strategy and ensures all associates can quickly and easily access a device."
Lost, broken or low-functioning devices have become a huge pain point across retail and other industries. ARC developed an automated, self-service smart locker system for handheld devices that reduces device loss, increases productivity, all while enhancing the end user's experience.
The mobile device management lockers, which will roll out to all Sam's Club locations starting later this year, provide one-to-one device accountability and proprietary charging technology in each locker. ARC's setup is configured to allow for quick scan-in and scan-out of devices, and its issue-reporting technology ensures swift mobile device maintenance and repair.
"Our associates are already telling us these lockers allow them to stop worrying about lost or damaged devices and gives them more time to focus on taking care of our members," said Donath. "All of our clubs and our club associates will benefit from this technology. It's just easier."
In Sam's Club locations where ARC is already deployed, teams report a large decrease in annual device loss and it helps save associates time, according to a statement.
"ARC is absolutely delighted to partner with a deeply respected and much-loved brand like Sam's Club. They set the bar for operational excellence in retail, and we're thrilled that ARC will be integrated at scale with their device strategy to help maximize club efficiency," said Douglas Baldasare, founder and CEO of ARC. "This partnership is a clear message that retailers no longer have to struggle with their enterprise mobile devices. Sam's Club associates can now focus on continuing to deliver the absolute best member experience."