Sears and Kmart Introduce Cross Store Pickup

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Sears and Kmart Introduce Cross Store Pickup

07/14/2014
Shoppers are now able to pick up their online purchases in any Sears or Kmart location regardless of which e-com site the items were ordered. The unique online/in-store collaboration allows for the pick-up of sears.com or kmart.com orders at any of each other’s stores — more than 2,000 locations nationwide — ready in five minutes or less for Shop Your Way members.
 
“Sears was the first broadline retailer to provide the convenience of free buy online pick up in store more than 12 years ago, and we continue to introduce integrated offerings to help our members shop on their own terms,” said Imran Jooma, executive vice president, Sears Holdings. “Leveraging the breadth of both Sears and Kmart’s online and in-store networks means more convenience for members and opens an even wider brand-name product selection available to fans of both stores.”
 
Sears and Kmart customers are increasingly taking advantage of integrated shopping experiences — 60% of online sales are multichannel transactions and last quarter, online and multichannel sales increased 26% over the prior year.
 
How free store pickup at Sears or Kmart works:
  • Shoppers look for and purchase items marked “Free Store Pickup”
  • The order ships to the chosen store and the customer receives an e-mail confirmation when it is ready for pickup
  • The customer has three pickup options, each ready in five minutes or less: arrive at the store and pick up at the merchandise pickup area; select free anyone, anywhere pickup and send a friend or family member to pick up the purchase, or select in-vehicle pickup for a Sears store pickup and an associate will bring the item out to the customer's car
Shop Your Way is a free social shopping destination and rewards program offering millions of products, personalized services, and advice. Through a network of retail partners and service providers, members can shop, compare, purchase items and earn points to use on future purchases.