Consumers want a customized, personalized experience when they visit a website looking for a product or service — a benefit that cookies are integral in providing. Caught up in the middle of this are the retailers that want to build trusted relationships.
A fast-evolving market is forcing retailers to accelerate their transition to fully digitized stores. But smart tech innovations put a lot of demands on the network. Find out which elements of a strong digital infrastructure are especially important to ensure these technologies deliver a great customer experience. Agile, digitally enabled retailers rely on key store technologies to quickly adapt to change. Here are the must-have capabilities to ensure your digital infrastructure is up to the task.
Italy-based eyewear retailer Luxottica has confirmed that a ransomware attack is responsible for widespread service outages affecting the organization. Get the details.
Retail networks are under more pressure than ever. Here’s how savvy retailers are achieving high-performance enterprise digital infrastructure while offloading the management burden.
Accessories retailer Claire's Stores suffered a data breach on its e-commerce website, in which payment skimmers were injected and used to steal customer data. Get the details and learn why the retailer may have been targeted because of temporarily closed stores.
“It is very important for us to ensure our customers and associates feel safe and secure while in our stores,” said Bob Oberosler, SVP of Asset Protection, at Dollar Tree, Inc.
It is no surprise that the pace of technology change and the expectations of customers in retail is increasing. That is why it is imperative for retailers to design a customer experience with purpose, trust and care ― a key differentiator for cultivating profitable long-term relationships.
A quality customer experience is the cornerstone of a successful retail enterprise. But unfortunately many retailers struggle to develop and deliver an experience that truly wows.
Routine web scanning discovered that email addresses and passwords were obtained by the unauthorized third party and then used to log into the JCrew.com account.
Managing shrink in the modern world is harder for retailers than ever before. While smart devices and technologies are available to make shoppers’ lives easier, those same technologies are also available to criminals, making shoplifting easier.
While AI and machine learning (ML) offer retailers great leaps toward offering exceptional customer experiences, customer data lies at the heart of these operations, and protecting that data will be key as retailers implement automation and personalization strategies.
