Retailers must take steps to ensure safe and consistent customer experiences delivered via the cloud.
Big or small, almost every retail business has some sort of cloud strategy that is being enacted on now or is on the roadmap.
Despite a recovery on the horizon, many retailers will continue to work remotely this year. And since many brands scrambled to get up and running online, there are definitely elements of their “new normal” putting them at risk.
The SVP, CTO will lead the co-op's actions to engage the outdoor community through technology across its retail stores, e-commerce channels and more. REI will also recruit two more leaders as it continues to invest in its technology capabilities. Find out who got the position and what spots it’s still looking to fill.
For those that survive and thrive post 2020, technology will be at the heart of all parts of the business. To stay ahead, retailers need to know the hot trends for 2021. You don’t want to miss industry insider Justin Honaman’s 8th annual look at the top retail tech trends to watch in the New Year.
A fast-evolving market is forcing retailers to accelerate their transition to fully digitized stores. But smart tech innovations put a lot of demands on the network. Find out which elements of a strong digital infrastructure are especially important to ensure these technologies deliver a great customer experience. Agile, digitally enabled retailers rely on key store technologies to quickly adapt to change. Here are the must-have capabilities to ensure your digital infrastructure is up to the task.
Consumers want a customized, personalized experience when they visit a website looking for a product or service — a benefit that cookies are integral in providing. Caught up in the middle of this are the retailers that want to build trusted relationships.
Accessories retailer Claire's Stores suffered a data breach on its e-commerce website, in which payment skimmers were injected and used to steal customer data. Get the details and learn why the retailer may have been targeted because of temporarily closed stores.
It is no surprise that the pace of technology change and the expectations of customers in retail is increasing. That is why it is imperative for retailers to design a customer experience with purpose, trust and care ― a key differentiator for cultivating profitable long-term relationships.