Sephora Maximizes Workforce Efficiency Across 235 Stores

10/6/2009
Sephora has completed its full deployment of Infor Workforce Management Workbrain across its 235 retail stores. Sephora uses the workforce management software to centralize payroll, identify where associate time is spent, manage scheduling, and make adjustments that maximize workforce efficiency. These have allowed Sephora's field leaders to improve daily labor performance and reduce the time spent on workforce administration.

Workbrain aligns budgets and forecasts to provide a more accurate view of workforce needs, a necessity for retailers in today's changing economy. This capability enables Sephora to precisely budget sales and staff needs and make adjustments as needed. For example, Sephora can now monitor, evaluate and adapt its workforce every 30 minutes. The retailer's previous systems were unable to keep pace with its requirements or offer the visibility and decision tools needed to improve performance.

"The retail-specific capabilities of our Workbrain solution have enabled us to improve our scheduling and payroll process, enhance the customer experience and better service our customers' needs," said Kathleen Ford, director of store applications at Sephora. "Infor's extensive knowledge of the retail market proved to be instrumental in our success."
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