Shoe Palace is a preferred Nike retailer, selling high-end athletic footwear and apparel for the whole family. Owned and operated by the Mersho family, Shoe Palace opened its first store in San Jose, Calif. in 1993. Today, the company has 118 stores nationwide as well as its online retail site: shoepalace.com.
As Shoe Palace has grown, so have consumer expectations for seamless, personalized shopping experiences. To ensure the company can consistently deliver on its promise of offering the "Ultimate Experience" to its valued customers, Shoe Palace is investing in the Aptos Singular Commerce suite of retail technology solutions. These solutions include Aptos Store for point of sale, Audit and Operations Management, Customer Relationship Management, Merchandising and Planning, Enterprise Order Management, Warehouse Management and Analytics.
"Shoe Palace was built on a strong belief that amazing service is the most important reason why any business flourishes," said George Mersho, Shoe Palace CEO. "We take great pride in offering customers a rewarding experience every time they step foot into one of our locations. We achieve this by offering the best selection of premium and in-demand footwear and apparel brands, by putting the most resourceful associates on the store floor, and now by enhancing customer engagement with our Aptos investment."
The Aptos Singular Commerce platform integrates every part of the enterprise to enable truly seamless customer experiences no matter where, when or how customers shop. Supporting omni-channel operations, information is integrated across channels to support one complete view of customers, inventory, orders and more to ensure customers never leave the store unfulfilled.
"We selected Aptos due to its extensive experience in the footwear and apparel sector and its fully integrated Singular Commerce platform, which is in use by many other leading retailers," said Mersho. "Additionally, we see great benefit in the cloud delivery model, as our IT staff can focus on continued innovation as opposed to software deployment."
"Shoe Palace is a great American retail success story that just keeps getting better," said Noel Goggin, Aptos CEO and culture leader. "The Aptos Singular Commerce platform will give Shoe Palace the power to truly understand their customers' needs and respond to those needs in a way that supports continued growth, streamlined operations and customer loyalty."
With over 125,000 stores live on its Singular Commerce platform available in the cloud, more than 500 retail brands across the globe rely on cloud-ready Aptos solutions.