A Smart Fitting Experience

Kohl’s will pilot a Connected Fitting Room from Microsoft and Accenture to bring the ever-advancing omnichannel shopping experience to the fitting room. Upon entering the fitting room the system, equipped with RFID, recognizes the items the customer has brought in and displays them on a touchscreen. The article’s description and features are displayed, as well as additional colors and sizes available. In the fitting room the user can request sizes and/or colors and have them brought to the fitting area. Sales associates are equipped with Windows 8 Embedded handheld devices for real-time requests from the fitting room. The system tracks items brought in and provides analytics on merchandise via a BI dashboard app.