The industry’s elite gathered at RES 2018 last week to explore the changing retail dynamic and how to provide consumers with a differentiated, tech-filled experience. Check out this photo montage from the retail event of the season.
The store of tomorrow is a full-service, connected hub; integrating web, social networks, and the supply chain. To stay competitive, retailers need to be equipped with intelligent and scalable technology to offer their customers a seamless shopping experience.
The most successful retailers are embracing cutting-edge technology to transform the in-store experience and leveraging the capabilities of social commerce platforms. These four innovative trends are making a big impact.
L’Occitane's new experiential concept store is pushing the boundaries of the customer experience, and using retail technology to do it. Get a peek inside the beauty retailer's new Fifth Avenue, New York City location.
On the heels of skyrocketing sales and a 120% service revenues spike, it looks like the Office Depot's efforts to transform its retail model are paying off. Learn what the retailer is doing to become more service oriented and how these moves have revenue soaring.
If done correctly, an engaging customer-to-retailer relationship will foster customer lifetime value and, ultimately, help businesses stay relevant in the digital age. Here are reasons why messaging apps are necessary for curating the right relationship.
The 2018 "Top 100 Global Brand Love List" sheds light on which retailers consumers not only connect with, but share their love with others in social media posts. Discover which 10 retailers topped the list and joined the ranks of Amazon, Etsy, and Apple as top loved brands.
Long-term customer retention is much more difficult than simply making a potential consumer aware of your brand. These seven strategies are demonstrably effective ways to improve your long-term customer retention tactics with cutting-edge tools and techniques.