Despite consumers being accustomed to the convenience and speed of e-commerce, they still value customer service and support — that is, a human connection — above all else.
A quality customer experience is the cornerstone of a successful retail enterprise. But unfortunately many retailers struggle to develop and deliver an experience that truly wows.
It is no surprise that the pace of technology change and the expectations of customers in retail is increasing. That is why it is imperative for retailers to design a customer experience with purpose, trust and care ― a key differentiator for cultivating profitable long-term relationships.
The apparel company has rolled out RFID technology across its fleet, upgraded its in-store staff-optimization tools, and gone all-in on its social promotions.
Retail is undergoing a period of rapid evolution, and much of that change is being introduced by new players in the market. Now in its second year, RIS takes a look at the retail startups we believe are having the greatest impact on the industry thanks to their unique business models.
RIS' annual curated look at the critical events and sessions from retail's biggest event of the year. Check out this must-read resource before you hit the show floor.
Grocery chain H-E-B has opened the doors to its first Beauty by H E B store-within-a-store, featuring digital screens, tester stations, and a voice activated screen where customers can take pics for social media. Get a first look at the new layout.
As the retail industry continues to evolve at a lightning-fast pace, retailers need a way to level the playing field and execute strategies for growth. Check out these three reasons P2PX should be on your radar.
The official kick off of the holiday shopping season is just three weeks away, but it is never too late to gain a competitive edge. Check out these key shopper trends that will define the season and be better prepared for the holiday madness.
The revered retail analyst will share his thoughts on the future of the industry and how retailers can handle disruption in the customer-first age. This is a presentation you don’t want to miss.
The century-old apparel manufacturer and retailer continues to scale its physical presence across the nation and around the globe. This RIS exclusive explores how the iconic leather goods brand employed paid social to help launch its new Chicago store.
