On the heels of skyrocketing sales and a 120% service revenues spike, it looks like the Office Depot's efforts to transform its retail model are paying off. Learn what the retailer is doing to become more service oriented and how these moves have revenue soaring.
The store of tomorrow is a full-service, connected hub; integrating web, social networks, and the supply chain. To stay competitive, retailers need to be equipped with intelligent and scalable technology to offer their customers a seamless shopping experience.
If done correctly, an engaging customer-to-retailer relationship will foster customer lifetime value and, ultimately, help businesses stay relevant in the digital age. Here are reasons why messaging apps are necessary for curating the right relationship.
Long-term customer retention is much more difficult than simply making a potential consumer aware of your brand. These seven strategies are demonstrably effective ways to improve your long-term customer retention tactics with cutting-edge tools and techniques.
The 2018 "Top 100 Global Brand Love List" sheds light on which retailers consumers not only connect with, but share their love with others in social media posts. Discover which 10 retailers topped the list and joined the ranks of Amazon, Etsy, and Apple as top loved brands.
One of the best ways for retailers to differentiate themselves from others is to master the art of delivering exceptional customer experience (CX) by leveraging next-gen tools. However, the recipe for CX success doesn't just lie in technology, but also the human touch.
L’OCCITANE en Provence, a global natural beauty products and cosmetics manufacturer and retailer, will bring the brand's in-store shopping experience online. Founded in 1976, L’OCCITANE has more than 3,000 stores across more than 90 countries with upwards of 50 e-commerce websites.