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Social Networking

A collection of news, articles and other featured content about Social Networking.

Download this must-read benchmark research report to find out how retailers are responding to fast-moving changes in the marketplace and the investments they are making in game-changing technology.

Download this special report to discover how providing an engaging, tailored experience requires a mix of new-school tech and old-school knowhow.

Target's latest steps center on improving the customer experience, from a new loyalty program to putting on its first event that will help it tie shopping and experiences together, while providing it social and digital content.

Addressing customer feedback shouldn’t be a shot in the dark. Review the state of customer reviews and uncover new ways to meet current challenges in assessing customer experience.

The online fitness retailer’s lean social media team tailors every interaction on its social channels thanks to a new engagement tool. Learn how blends art and science to personalize the experience.

Customers using low-cost self-service channels are often happier than those that pick up the phone. Read on to learn the customer service strategy your shoppers want.

As the name implies, the NRF Big Show is gigantic. It is impossible to see and hear it all in three short days. Check out RIS’ annual look at the key sessions, events and trends from this year’s show and catch up on what you might have missed.

Check out RIS’ annual look at the highlights and key trends from the NRF Big Show 2018. Relive the big moments and catch up on what you might have missed.

Ralph Lauren makes several senior talent appointments in an effort to drive expansion of the retailer's digital presence globally, including adding the new position of chief digital officer. Find out which former Burberry retail executive snagged the role.

GameStop has gone live across its 4,000-store chain with a cutting-edge communication tool designed to save staff time and trim expenses. See how the new solution is taking GameStop’s operations to the next level.

Retail is transforming at breakneck speed and retailers need the advice and council of key industry leaders now more than ever. Where can they turn for guidance? Check out this annual ranking of retail’s most influential and learn who you need to follow.

During NRF's 2018 Big Show in New York, RIS News' Editorial Director Joe Skorupa talks to Vicki Cantrell, Retail Transformation Leader, Aptos, about her wide number of experiences at the event over the years and about researching the emotional relationship of shopper's experiences.

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