Advertisement
10/12/2020

Staples to Accept Other Retailers' Returns this Holiday Season

Lisa Johnston
Managing Editor
Lisa Johnston profile picture

Staples will accept online returns from other retailers this holiday season through a partnership with Optoro.

The contactless service, which will be offered at more than 1,000 Staples stores, leverage tech from Returnly and includes Staples within the Express Returns network. Shoppers will receive a QR code and return drop-off instructions via an online returns portal. They then can bring the code and return to one of the participating brick-and-mortar locations without needing to print a label or package the return.

“Through this partnership with Optoro, Staples Stores are able to provide safe, contactless return options so customers at 1,000 locations can spend less time on the go and more time at home with family this holiday season,” said Craig Grayson, VP/general merchandising manager, print and marketing services, Staples U.S. retail. “The integration of Express Returns will alleviate the stress consumers often face when looking for an easy and efficient way to return products.”

While retailers accepting other merchants’ items for return is unusual, it’s not completely unheard of: Kohl’s accepts Amazon returns at all of its stores.

More on Returns Management

  • Walmart to Try On Virtual Fitting

    As Walmart continues to expand its apparel prowess, its next move will be to try on virtual fitting tech. Uncover how the retail giant is bringing real-time image technologies, computer vision and artificial intelligence to its fashion category.
    a group of people posing for the camera
  • The Container Store Transforms Its Post-Purchase E-Commerce Experience

    The Container Store is working to simplify the post-purchase experience for consumers and instill confidence in their e-commerce interactions at every touchpoint.
    a sign on the side of a building
  • The Good, Bad and Ugly for Consumer Retail in 2021

    Retailers, consumer goods and logistics industries are on the path to recovery after the upheaval caused by Covid-19. But companies will have to conquer a new set of challenges in the “new normal” in order to survive and succeed.
    a room filled with furniture and a large window