Starbucks saw comparable store sales up 3% globally, driven by 4% growth in the U.S.
Coffee giant Starbucks is investing in personalization, delivery, and drive-thrus, as it heads into the holiday season and 2019.
Meanwhile, the retailer’s top priority of late has been enhancing the in-store experience. In Q3, Starbucks set a target to cut up to 50% of current in-store administrative tasks by the end of fiscal year 2019, hoping the move could help gain “up to two to three hours daily” for associates to focus on customer connections.
“We haven't always made it easy for our partners to focus on their customers and truly lead in the moment,” said Starbucks’ COO Rosalind G. Brewer. “Complex tasks and unclear expectations often get in the way. This is the key reason we continue to focus on driving in-store improvements and tangible changes that put our customers first.”