In Store Experience

First Look: Petco’s New NYC Flagship
New York City’s latest flagship includes a stylish salon, state-of-the-art gourmet kitchen, and the feel of an open-air farmer's market. Get a look inside.
Best Buy Canada’s Innovative Digital Experience Breakthroughs
In this edited webinar transcript, Ricky Hon (Best Buy Canada) and IV Dickson (SageNet) explore how Best Buy Canada's digital experience breakthroughs have shaped the company’s journey, providing customers with interactive and personalized experiences and driving business impact.

Customer Engagement
Retail Store Openings and New Concept Trends
A slew of retail store expansion plans have been announced this spring, as well as some new concepts from retailers. Get the latest news from retailers.
Customer Engagement
Foot Locker Deepens CRM, Loyalty, WFM Investments To Bolster Customer and Employee Experience
Foot Locker is making strides towards improving processes across the enterprise with its “Lace Up” strategic plan, which includes an expanded loyalty program, bolstered CRM capabilities, and a beefed up digital presence.
In Store Experience
First Look: MINISO Opens Global Flagship Store in Times Square
As part of retailer MINISO’s global transformation strategy, and in celebration of the brand’s 10th-year anniversary, the company has opened a flagship store in Times Square.
In Store Experience
Toys “R” Us To Debut First Airport Store in Dallas-Fort Worth
WHP Global, the parent company of Toys"R"Us, is set to open its first airport store in Dallas-Fort Worth.
Customer Analytics
Kate Spade and Coach Brands Lean on Consumer Data and Interactive Experiences for Increased Engagement
The company has been fueling its consumer engagement and product innovation efforts by tapping into customer research, analytics and data, and interactive experiences.
GroceryTech
Food Lion Revamps NC Stores, Elevates Consumer Experience
The overhaul includes a special emphasis on e-commerce. Get the details.
In Store Experience
First Look: Wilson Sporting Goods Santa Monica
Look inside the 4,500-square-foot space and the immersive experiences that celebrate the retailer’s rich history.
Point of Sale
How Albertsons Addressed Key Retail Challenges to Improve Customer Experience
In this webinar transcript, Albertsons, Vertex, and RIS discuss how the retailer has leveraged tech solutions to overcome common catalysts of friction in the customer experience.
Customer Engagement
Carter's Plans 1,000 Stores in the U.S. by 2027
Children’s specialty retailer Carter's plans to open over 50 stores in the United States this year and expects to have 1,000 or more stores in the U.S. by 2027. Get the details.
Sponsored
Workforce Management
Transforming Retail: Innovative and Intelligent Approaches to Workforce Management
In this exclusive Q&A, Legion’s chief customer officer, Michael Spataro, outlines how evolving technologies are transforming workforce management, enabling retailers to make smarter, data-driven decisions and take strides toward their greater business goals.
Customer Experience
David’s Bridal Files for Bankruptcy, Lays Off Over 9000 Workers Nationwide
David’s Bridal has filed for Chapter 11 protection in U.S. Bankruptcy Court. The retailer also reportedly plans to lay off over 9,000 workers nationwide. Get the details.
Human Resources
Walmart Closing Four Chicago Stores
Walmart has announced it will shutter four Chicago area stores this Sunday, citing poor business performance as the reason for the closures. Get the details.