After a year-plus of being shut in, consumers are ready to travel again and intend to look good while doing so. To serve this emerging need while still catering to those seeking contactless retail experiences, MAC Cosmetics has opened a new specialty concept store.
The top retailer for customer experience was a clear winner, ranking both top of the retailer list and number one overall out of 220 brands and 39 retailers on Forrester’s CX Index. Learn who took the top spot, the top ten retailers in the CX Index and what set retailer apart.
Artificial intelligence (AI) has been heralded as the real deal in retail for several years now, but implementing AI and getting it right is a complicated process. Retailers that are confused about how to move forward with AI are hardly alone.
Macy's has revealed its vision for its flagship Herald Square store, including a $235 million investment and plans to transform Herald Square & Broadway Plaza into a car-free pedestrian-friendly urban space for New Yorkers and visitors to gather.
Retailers have heavily invested in reimagining a smart store experience. How have nimble sellers equipped their stores with technology amid the health crisis — and how are lackluster retailers keeping up?
Buy-online-pickup-in-store and curbside are 75% of Tractor Supply’s digital sales, which experienced triple-digit percentage growth for the fourth consecutive quarter. Learn how the retailer invested in new technologies and operational components over the last year to get here.
With so much technology and innovation driving the industry to fuel this online growth, it’s important that retailers focus on the key changes that will drive real value, especially as they relate to the customer experience.