A perfect storm of rising wages, tight labor market, and competition from the gig economy has triggered a tectonic shift in retail. To cope with these disruptions, retailers are implementing programs and technologies that focus on keeping employees safe, respected and engaged.
After a year-plus of being shut in, consumers are ready to travel again and intend to look good while doing so. To serve this emerging need while still catering to those seeking contactless retail experiences, MAC Cosmetics has opened a new specialty concept store.
Artificial intelligence (AI) has been heralded as the real deal in retail for several years now, but implementing AI and getting it right is a complicated process. Retailers that are confused about how to move forward with AI are hardly alone.
The top retailer for customer experience was a clear winner, ranking both top of the retailer list and number one overall out of 220 brands and 39 retailers on Forrester’s CX Index. Learn who took the top spot, the top ten retailers in the CX Index and what set retailer apart.