In Store Experience

Wilson is kicking off its physical expansion and plans to open several flagship stores in the coming months. Can you guess what the first one will smell like? Read on to find out.

Ross Stores is on track to open approximately 60 new stores during fiscal 2021. Get the details.

Bed Bath & Beyond is opening a new flagship store in New York City on July 22, and direct-to-consumer darling Casper will join the fray its first branded shop-in-shop.

It’s always been “Bloomie’s” to some, and now the Macy’s-owned retailer is leaning into the legacy with a new concept store.

The Lego Group will open the doors to a new store format that bridges digital and physical — one it intends to bring to more than 100 stores across the globe this year. Get a look inside.

A perfect storm of rising wages, tight labor market, and competition from the gig economy has triggered a tectonic shift in retail. To cope with these disruptions, retailers are implementing programs and technologies that focus on keeping employees safe, respected and engaged.

After a year-plus of being shut in, consumers are ready to travel again and intend to look good while doing so. To serve this emerging need while still catering to those seeking contactless retail experiences, MAC Cosmetics has opened a new specialty concept store.

Target is giving around 150 stores a “major glow-up.” Get more details on what that includes and how the retailer is investing in the store experience.

The top retailer for customer experience was a clear winner, ranking both top of the retailer list and number one overall out of 220 brands and 39 retailers on Forrester’s CX Index. Learn who took the top spot, the top ten retailers in the CX Index and what set retailer apart.

Target’s gains suggest far more than just a stellar quarter. Indeed, they show there’s a way for major retail chains and for smaller, regional operators to compete with the behemoth.

Unlike the traditional in-person approach, virtual events offer attendees the ability to tailor the experience to their individual schedules and needs.

Not all tech projects are solely focused on technology. The big ones involve an army of moving pieces. Three industry experts dissect the complexity of today’s top five tech strategies.

Macy's has revealed its vision for its flagship Herald Square store, including a $235 million investment and plans to transform Herald Square & Broadway Plaza into a car-free pedestrian-friendly urban space for New Yorkers and visitors to gather.

Retailers have heavily invested in reimagining a smart store experience. How have nimble sellers equipped their stores with technology amid the health crisis — and how are lackluster retailers keeping up?

As its loyalty roster swells, the company also shared more details on its artificial intelligence engine known as Deep Brew.

Buy-online-pickup-in-store and curbside are 75% of Tractor Supply’s digital sales, which experienced triple-digit percentage growth for the fourth consecutive quarter. Learn how the retailer invested in new technologies and operational components over the last year to get here.

With so much technology and innovation driving the industry to fuel this online growth, it’s important that retailers focus on the key changes that will drive real value, especially as they relate to the customer experience.

Get a first look inside the first-ever DICK’S House of Sport, a new concept store opening this Friday, and learn about the retailer’s expansion and redesign plans.

RIS’ highly anticipated benchmark research report ranks the maturity and investment plans of more than 80 different retail technologies. Find out how your tech stack holds up against the industry’s best.

Find out where clever retailers are making strategic in-store investments to future proof the physical environment and ensure they make good on the promise of an experiential shopping journey.

Uncover the top shopper trends for 2020 and beyond in this interactive report and learn how a key group of retail leaders are scoring big wins and leading the evolution of the customer experience.