Store Front: Hershey Store Offers Interactive Adventure

Hershey Store Offers Interactive Adventure
Hershey's Chicago, a 3,600 square-foot theme store, offers visitors the opportunity to create their own Hershey employee IDs and factory worker hats as well as package and decorate their own Hershey products. Customers also can operate the Magnificent Chocolate Works machine to create and dispense personalized Hershey products. Hershey's Chicago is the company's second theme store -- the first store is located in Times Square in New York City. The company also operates a retail operation at Hershey Park in Hershey, Pennsylvania and an e-commerce Web site built with Microsoft Commerce Server 2002 on the Microsoft.NET Framework.

Coinstar Service Enhances Retail Experience
An Alabama resident recently broke the world record for the largest personal penny collection, cashing in more than 1.3 million coins at a local Coinstar machine. The technology is available in more than 270 different supermarkets including Albertsons, Food Lion and Kroger, with more than 10,000 locations across the U.S., the U.K. and Canada. As the technology progresses, coin counting kiosks have begun to offer additional services, including pay-as-you-go products and services such as prepaid wireless airtime, prepaid debit cards, prepaid long distance, digital content, and electronic payroll services.

Liberty Foundation Gets On-Demand System
The Statue of Liberty-Ellis Island Foundation is using OrderMotion on-demand order- and fulfillment-management system from CommercialWare for its Web site sales of printed manifests and other historical documents. The Foundation's non-profit business continues to grow as more people flock to the Lady Liberty, Ellis Island and the new Wall of Honor.

Pacesetter 2005: Charles Dean, CVS Pharmacy
Charles Dean, vice president of business relationship and technology office, CVS Pharmacy, and his team recently implemented a number of important projects, including a Pharmacy Service Initiative (PSI) which brought workflow and standard process to the pharmacy, Automated Doctor Faxing and a loss prevention initiative called VIPER. "Overall, our initiatives target hard business results," explains Dean, an RIS News 2005 Pacesetter. "PSI drove significant improvement in customer service metrics and Automated Doctor Fax improved communications with doctors while saving more than 500,000 hours in pharmacy labor. VIPER continues to enable CVS to deliver industry leading shrink numbers. The initiatives we are working on will further allow us to optimize our store labor investments and streamline company-wide processes." (This information was omitted from the July RIS News 2005 Pacesetters article.)

Industry News

Metro Group adds Texas Instruments technology to its Future Store Initiative as part of a move to develop and implement new RFID solutions based on the EPCglobal EPC Generation 2 standard for the retail industry €¦ Build-A-Bear Workshop licenses Lawson's Financials, Human Resources and Reporting suites to help it centralize critical HR and finance functions and enhance its reporting capabilities for its nearly 200 stores €¦

NAPA Auto Parts selects Triversity's FraudWatch as its loss prevention solution following the completion of a successful pilot project last year, and the solution has been rolled out to company-owned NAPA Auto Parts stores nationwide€¦

Cabela's implements Evant Replenishment and Evant Catalog Planning to optimize inventory and service levels, improve efficiency of planning and replenishment processes, and support the growth of all of its business channels starting with the retail division €¦

Modell's Sporting Goods chooses Symbol's enterprise mobility architecture with Sentinel Business Solutions' enterprise mobility training and services to improve operations and productivity at more than 130 stores and its main distribution facility €¦

Big Y Foods extends its contract for the Unicru Total Workforce Acquisition solution through July 2009 to optimize the service and productivity of nearly 8,500 hourly and corporate employees €¦

Wild Oats Markets selects SofTechnics' SoftGrocer in-store ordering and inventory management applications to achieve ordering efficiencies, better manage inventory and total supply chain improvements.

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