Supply Chain and Merchandising

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Supply Chain and Merchandising

A collection of news, articles and other featured content about the Supply Network and Merchandising, including marketing, fulfillment, enterprise resource management, order management, inventory management, and more.

Returns Are Vital to Truly Understanding and Improving Profitability

Returns and associated post-purchase costs shouldn’t just be tallied up and subtracted from the total revenue number like a fixed cost. They should be investigated on a product-by-product and segment-by-segment basis.

Benchmark the current state of store IT and how the industry plans to leverage its technological prowess to not only survive, but thrive in the years to come.

Burberry can’t predict the future, but it can build an agile, nimble architecture and culture to be ready for it. Here’s how.

Bed Bath & Beyond Inc. has tasked a Macy’s veteran with “unlocking the potential” of its personal care and beauty chain. Find out who has been added to the BB&B team and the retailer's plans.

When Office Depot first teamed for same-day delivery, it couldn’t have known just how important the service would become to consumers during the pandemic.

If any silver lining came out of 2020, it’s that consumers are demanding that retailers take a stance on key social issues — especially equality. Shelley Haus, CMO, ULTA Beauty and Crystal Harrell, senior director, communications, Procter & Gamble share insights from this year's most creative retail campaigns that drove home the message of equality.

At CES 2021, Corie Barry laid out the three biggest operational challenges brought on by the pandemic and how the retailer seamless met them as well as its plans for a post-COVID world.

Janey Whiteside, Walmart’s chief customer officer, met with Deloitte’s chief global economist Ira Kalish to discuss meeting today’s shopper where they’re at and how the future is likely to unfold at retail stores. Hear what insights she shared on the outlook of retail shopping.

For those that survive and thrive post 2020, technology will be at the heart of all parts of the business. To stay ahead, retailers need to know the hot trends for 2021. You don’t want to miss industry insider Justin Honaman’s 8th annual look at the top retail tech trends to watch in the New Year.

Macy’s will shutter a swath of stores by the middle of this year, including its flagship on Chicago’s Magnificent Mile. It has also named a new chief merchandising officer of the Macy’s brand. Learn more.

The retailer views the program as an important component of its customer service and engagement strategy, driving added value thanks to the data that it brings in. While Walmart will make the program more robust, McMillon noted these changes will be unique based on the company’s own assets and capabilities.

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