Tailored Brands is now offering buy-online-pickup-in-store service (BOPIS) nationwide at its Men’s Wearhouse and Jos A Bank stores.
“Our recent launch of BOPIS extends our commitment to rapidly adapt to the needs of our customers in the current retail environment” says chief customer officer Carrie Ask. “Led by Suzanne Scott our VP, Ecommerce and Chaitanya Pallapothula, our SVP, Omnichannel Technology, we’ve piloted and scaled over 30 new capabilities since March, including contactless in-store measurement, virtual try-on for rental, touchless checkout, and curbside pickup. Adding BOPIS makes it faster, safer, and easier for customers to get the look they want and pick it up at one of our over 900 stores.”
Shoppers can chose “FREE PICKUP” on the product page online and, when the order is ready, they will receive an email with pickup instructions. For contactless curbside pickup, shoppers can call the store when they arrive and an associate will bring the order to the car. Store pickup is free with no minimum order amount.
Additionally, Tailored Brands says it is using hand sanitizer or gloves before touching a customer's garment and handling packages to be delivered curbside.
Earlier this month, Tailored Brands filed for Chapter 11 bankruptcy protection. The retailer has entered into a restructuring agreement with more than 75% of its senior lenders that is expected to reduce the company’s funded debt by at least $630 million and provide increased financial flexibility. To implement the terms of the restructuring, the retailer filed voluntary Chapter 11, but expects that its four retail brands, Men’s Wearhouse, Jos A. Bank, Moores Clothing for Men and K&G Fashion Superstore, will continue to operate.