These Retailers Are Nailing Customer Experience — Here's How You Can Too


Connecting with and capturing the attention of customers amid a sea of shopping options is a near-impossible feat, but with clienteling technology and fresh customer data at their fingertips, retailers can set the standard for rewarding and memorable experiences.

In the “Clienteling Do's and Don'ts in the Digital Age” webinar, RIS News broke down how real-time shopper data is helping store associates and call centers provide personalized service turning casual shoppers into loyal ones. We also explored key technologies and capabilities that retailers must consider when developing their clienteling strategies — and called out the retailers getting it right.  

Read on for an edited transcript of the webinar as well as the presentation slides.