As the name implies, the NRF Big Show is gigantic. It is impossible to see and hear it all in three short days. Check out RIS’ annual look at the key sessions, events and trends from this year’s show and catch up on what you might have missed.
Mobile technology is retail's do-it-all tool and a major element of a successful retail organization. Learn how leading retailers are putting the technology to use in the field and reaping bottom line benefits.
While slight increases in online load times during extremely high traffic periods can be forgiven, significant drops in performance will frustrate shoppers and chase them away. See who joined Macy’s and J. Crew on this dubious list, as well as which retailers performed best during the holiday.
Kohl's is leveraging customer data and next-gen analytic capabilities to identify gaps in its assortment. Find out how the omnichannel leader is using this cutting-edge ability to grow the bottom line.
Canadian Tire beat sales expectations despite bad weather. Hear how far this next-gen retailer has come in its data analytics, artificial intelligence, and machine learning progress and find out who has been appointed the new CIO.
True loyalty today is not based solely on an endless cycle of purchase and reward – it has to be earned by consistency of experience delivered over a prolonged period. Find out how this consistency can be best executed.
Headlines of late have been littered with doom and gloom for brick and mortar retailing. Storied brands have been closing stores across the country, and pictures of malls that look like ghost towns are everywhere. Don’t be too quick to write off shopping malls though.
Social media is a popular way for customers to engage with retail brands. However, if you are struggling to convert your follows into physical footfall, here are four ways to start using your social media presence to encourage customers to visit your physical shop.
CVS had been gearing up digital and mobile strategies over the past couple years. Now, with building block strategies in place, such customer experience enhancements, digital and mobile initiatives, the retailer has a strong outlook for 2014 and beyond.
PetSmart is focusing its customer strategies for 2014 around leveraging customer data for personalized connections, enhancing promotions, building its omnichannel foundation and rolling out buy online, pickup in-store.