Fabric and craft retailer Joann Stores has been on a tear as of late, reimagining the customer experience in it stores. Now it will leverage in-store analytics to improve customer engagement . Find out how.
As the name implies, the NRF Big Show is gigantic. It is impossible to see and hear it all in three short days. Check out RIS’ annual look at the key sessions, events and trends from this year’s show and catch up on what you might have missed.
It has been widely reported that Microsoft is hard at work developing an Amazon Go type solution to capitalize on the cashierless craze. Is this a smart investment, or a waste of resources? Industry experts share their thoughts.
While slight increases in online load times during extremely high traffic periods can be forgiven, significant drops in performance will frustrate shoppers and chase them away. See who joined Macy’s and J. Crew on this dubious list, as well as which retailers performed best during the holiday.
Canadian Tire beat sales expectations despite bad weather. Hear how far this next-gen retailer has come in its data analytics, artificial intelligence, and machine learning progress and find out who has been appointed the new CIO.