Transforming Retail: Innovative and Intelligent Approaches to Workforce Management
RIS: How is AI impacting retailers’ employee scheduling practices?
Spataro: Retailers are also using AI to automatically create optimized employee schedules. In a recent survey, more than 70% of managers said matching business needs with employee skills and preferences was the most challenging part of creating and maintaining an employee schedule. With AI-powered scheduling from Legion, managers can instantly generate schedules that match business needs, including labor budgets, compliance requirements, and staffing policies, with employees' skills and preferences more than 96% of the time. These automated scheduling technologies automatically learn from managers' edits and employee preferences, so schedules continuously improve.
RIS: How is Intelligent Automation changing the game for retailers?
Spataro: Intelligent automation powered by Legion WFM technology enables retailers to maximize labor efficiency and employee engagement simultaneously. With intelligent automation, retailers can streamline labor operations and free managers to focus on what matters most, like interacting with customers and their employees. With automated scheduling, managers can reduce schedule creation and management time by 50%.
Technologies such as these give managers powerful tools to manage labor, automate day-to-day decision-making, improve compliance, and engage effectively with employees. AI and automation can be used by managers to instantly optimize schedules that are free of errors and bias. Managers can focus on exceptions versus the expected. Intelligent automation makes managers better and frees them to focus on what they do best.
Retailers can improve employee engagement through the power of intelligent automation. Other than pay, hourly employees want schedule flexibility and control above all else. With WFM, employees get self-service tools to claim and swap shifts even at other locations. There's no paperwork or time-consuming approval processes. The swap is automatically approved based on business rules, the schedule is instantly updated, and the manager is automatically notified. Automated Scheduling technologies make decisions automatically based on data and managers are always kept in the loop with automated actions and can intervene anytime.
These WFM technologies enable intelligent automation to help managers significantly improve responsiveness while spending less time on employee scheduling requests. Ensuring hourly employees are taken care of doesn't cost more. It's built into the platform.