Trax and Blue Yonder Team Up for AI-Powered Workforce Management


Retail tech provider Trax is teaming with Blue Yonder, a provider of digital supply chain and omnichannel commerce fulfillment solutions, to launch Dynamic Workforce Management.

The technology is designed to provide retailers and fulfillment centers with real-time demand visibility and a flexible, skilled workforce to solve store issues quickly and at scale. 

By combining Blue Yonder’s advanced forecasting and scheduling capabilities with Trax Flexforce, an AI-driven, on-demand retail workforce, Dynamic Workforce Management intends to help retailers successfully navigate current labor challenges. The integrated solution allows them to optimize scheduling with Blue Yonder’s Workforce Management and fill any gaps in shifts via the Trax Flexforce marketplace.

Trax’s algorithms select the ideal Flexforce worker for the job based on performance, experience and workload, while the real-time reporting platform supplies retailers with insights and transparency on every shift.

“The retail industry is facing a growing number of challenges when it comes to having the right workforce,” said Justin Behar, chief corporate development officer at Trax. “From unexpected changes in consumer demand, to high employee turnover rates, to fierce competition in the labor market, retailers need a solution to meet the needs of today’s reality. Through this partnership with Blue Yonder, retailers now have the ability to meet online order surges without overworking permanent staff, creating a more positive workforce morale and keeping customers happy with stocked shelves.”

Michael Orr, product marketing director at Blue Yonder, said the partnership will provide retailers with solutions to solve everyday challenges. “Dynamic Workforce Management addresses real pain points related to distribution centers, merchandising, and online order picking and delivery. Retailers can truly benefit from this solution to create more accurate staffing schedules and increase productivity, all while saving money and time.”

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