UGG Stores Deploy Verifone GlobalBay Solution for Checkout, Out-of-Stock Sales

1/15/2014
Deckers Outdoors Corporation has implemented VeriFone mobile retailing hardware and software to fulfill its omnichannel initiative at 40 UGG Australia brand store locations. The solution enables store associates to accept payments from the sales floor and sell out-of-stock products available online through its integration with an ecommerce platform from Demandware.

With the VeriFone GlobalBay Retailing solution, Deckers now brings the power of omnichannel to the aisle, enabling sales associates to better engage consumers, fulfill their requirements and complete transactions with full end-to-end credit card security. The solution's seamless integration with the Demandware ecommerce platform enables store associates to also sell out-of-stock products in the aisle that are available on the store's website.

"We are not a technology company, but we need to utilize technology to enhance the customer's engagement with the UGG brand. Our implementation of GlobalBay, which we call Infinite UGG, enables our associates to have a deeper, more meaningful interaction with customers while fulfilling their demands for products — anywhere, anytime — in a seamless, secure and elegant manner," said Gerard Marceda, vice president of North America Retail for Deckers.

"Customers are delighted, and that's our ultimate goal," he added.

The VeriFone solution delivers an omnichannel experience that is PCI compliant and satisfies consumer demands to keep credit card information safe from theft. The solution includes the PAYware Mobile secure payment sled, which enables payment acceptance through the iPad mini, and VeriShield Protect for end-to-end encryption. It is configurable by Deckers and offers deployment speed and flexibility.

In addition to enhanced sales capabilities and customer experience, the VeriFone GlobalBay solution also provides Deckers with a channel it can use to remotely provide employees with training videos and other types of informational content in real time.
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