United Dairy Farmers Boosts Associate Engagement

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United Dairy Farmers Boosts Associate Engagement

10/01/2019

United Dairy Farmers (UDF), which operates nearly 200 convenience stores, sought a solution to increase scheduling accuracy and improve engagement for store associates and managers.

To solve this, the retailer has selected Reflexis Systems, Inc.’s Reflexis Workforce Scheduler to simplify associate scheduling and forecasting for their convenience stores and other lines of business.

By combining Workforce Scheduler with Employee Self-Service and Advanced Analytics & Reporting, UDF will empower store associates and managers and gain insight into store and labor operations while optimizing labor spend. UDF can more efficiently forecast workload demand, rapidly generate accurate schedules and create accurate and precise labor budgets.

“We are excited to add Reflexis workforce management solutions and move away from manually creating employee schedules,” said Dan Burke, VP of Retail Operations for UDF. “Based on feedback from our associate engagement survey and through talking with our managers and associates, automating the scheduling process in our stores is a key priority.  Workforce Scheduler will help us increase productivity, increase associate engagement, lower associate turnover and, in turn, continue to enhance the guest experience across our stores and other lines of business.”

UDF will also utilize Reflexis Advanced Analytics & Reporting to discover trends in store execution, store auditing and labor operations data, with the goal of improving store operations.