Virtual Chat Agents Helps Boost Online Sales by 15 Percent

In time for holiday sales, e-tailers are turning to virtual chat agents to prepare for this seasons' spike in opportunity. Citing a predicted 14.3 percent growth in e-commerce from 2007-2008 (eMarketer, 2008), UpSellit, a virtual chat technology company that provides online tools for enhanced, intelligent communications, announced a 15 percent increase in e-commerce clients during the past six months over the previous six-month period. While brick-and-mortar shops offer extra support staff during the busy holiday season, Websites using UpSellit's virtual chat assistants can improve and increase customer engagement to drive sales.

Deploying UpSellit's SMARTsales Agent, a customizable, performance-based virtual chat agent that increases conversion rates by 7-15 percent, e-tailers connect with customers at that critical moment when they are on a site, displaying interest or intent.
Designed for seasonal sales, SMARTsales Agent can communicate with 10 - 10 million customers simultaneously and is available on-demand via a company's Web site, providing customers with fast and accurate answers to their questions. The SMARTsales Agent uses a unique, proprietary combination of natural language parsing and approved company message to ensure conversations are as intelligent and opportunistic as possible. Communication can be easily modified to offer special promotions, such as free shipping and rushed delivery or customized to open with a holiday greeting and information on return processes for the holidays.