Walgreens Advances Its Global IT Transformation

Tim Denman
Editor in Chief
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Walgreens Boots Alliance (WBA) continues to transform its global IT function by launching a new operating model for IT run and operational services. The strategic approach is accelerating its digitalization program to further advance innovation for customers, drive organizational efficiencies across the company and further reduce its cost base.

To make this strategic vision a reality Walgreens and Tata Consultancy Services (TCS), a global IT services, consulting and business solutions organization, have expanded their partnership.

“WBA is building a scalable, sustainable and globally unified IT operating model that is focused on digital transformation, automation of service delivery and innovation,” said Francesco Tinto, senior vice president, global chief information officer, WBA. “The TCS strategic partnership will enhance our ability to rapidly address evolving business needs, support large-scale global technology solutions and promote investment in truly differentiating capabilities through a modernized platform.”

The expansion of the WBA and TCS strategic partnership is based on WBA’s review of its IT operating model and vendor landscape. As a result, the WBA global IT team will focus on leading and supporting strategic technology projects that create customer value through the development of new digital products and services on its business platforms. Following a period of transition, TCS will provide run and operational managed services, including application maintenance and support, infrastructure and security operations. The TCS approach will blend artificial intelligence, machine learning and advanced software engineering to enhance operational resilience and boost productivity.

 “We are delighted to build on our long-standing relationship with WBA and enable its growth and transformation,” said Ashish Khurana, head, retail industry solutions, TCS. “We will leverage our contextual knowledge of WBA’s business ecosystem to harness the power of digital technologies to streamline and scale-up their IT operations, while helping accelerate transformational initiatives that enhance the customer experience."