Walmart Goes Live With Next-Gen Associate Scheduling

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Walmart Goes Live With Next-Gen Associate Scheduling


Walmart has rolled out a new advanced scheduling system, supported by JDA Workforce Management. The solution has been deployed to more than 1.1 million Walmart associates across approximately 4,600 stores.

JDA Workforce Management for advanced scheduling and employee self-service plays a vital role for Walmart in its quest to improve scheduling accuracy and to account for true demand needs at each store. Managers save time in manually editing and creating schedules and have real-time visibility into schedules on a daily and weekly basis. Walmart worked closely with JDA Consulting Services and with JDA partner REPL to ensure a smooth, flexible solution footprint that would be able to adapt quickly to the changing needs of the Walmart workforce globally.

“We are undeniably proud to support Walmart, one of the biggest, most advanced retail trailblazers in the industry,” said Girish Rishi, chief executive officer, JDA. “Walmart has put a stake in the ground with an advanced workforce scheduling system that expertly adapts to store – and associate – needs, and we look forward to supporting their journey in the years to come.”

Schedules are optimized for customers and associates by creating shifts designed for coverage during peak shopping hours, as well as respecting Walmart associates’ desire for consistent, predictable work hours. This new scheduling system supports flexible, labor demand-based scheduling, as well as the Walmart “core hours” program, where associates have a core hour schedule and work the same weekly shifts for at least 13 weeks, giving associates a consistent schedule and the ability to plan their lives around work.

“Our goal has always been to exceed customers’ expectations when they shop, and having our associates in the right place at the right time is the cornerstone to enabling that seamless experience every time,” said Rory Graham, senior director workforce management, Walmart. “Our collaboration with JDA has been an important part of implementing our new scheduling system for associates, which is helping provide predictable and flexible scheduling options.”