Retail underwent dramatic disruption even before COVID-19, which sent the transformation into hyperdrive. Rapidly changing market dynamics and consumer behaviors are creating complexity in retail supply chains— and an opportunity to rethink how they are managed.
Explore why retailers are adding buy-now-pay-later (BNPL) solutions, including:
growth in the BNPL segment; reasons shoppers are turning to BNPL; how retailers are using BNPL to improve the customer experience; and the benefits to retailers.
The idea of the customer experience is not new, but today’s data-driven world has put more control in consumers’ hands with heightened expectations. As such, personalization is a critical foundation for retail success and brand image.
Brick by brick every major business decision is built on the foundation of demand forecasts. However, forecast accuracy is something that is rarely talked about, except within supply chain organizations.