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01/13/2022

Will 2022 be the Year of Sustainable Returns? A Look at Trends and Outlooks

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Online Returns
2022 could see a greater focus on a positive returns experience.

In the wake of the holiday season as the pandemic continues to surge, the complexity of purchases and returns have created an environment of uncertainty, particularly as supply chain issues persist. Of the trends we saw in 2020 and 2021, which will continue on in the year ahead, and what new innovations and strategies will take over as the industry pivots and adapts?

A panel of leading retail experts look back on the previous two years, gauging the accuracy of past predictions and how they measure up to what the retail space might expect in the next year.