Workforce Management

For Lowe’s and PVH Corp., Driving Innovation Means Regularly Ditching the Playbook

While the title of the NRF 2021 session was “The Innovation Playbook: Driving Technological and Innovative Change within an Enterprise,” the crux of the conversation centered on the notion that such a playbook should be tossed out periodically in order to achieve true invention.

Trax and Blue Yonder Team Up for AI-Powered Workforce Management

Retail tech provider Trax is teaming with Blue Yonder, a provider of digital supply chain and omnichannel commerce fulfillment solutions, to launch Dynamic Workforce Management.

How Parkland Evolved Its Data Foundation Into an Insights Pipeline

Today’s pandemic-era retailers require data strategies that can support their rapidly shifting customer engagement needs. Discover how Parkland Stores developed an innovative data and analytics team that is leveraging next-gen tech to drive loyalty and business growth.

Harnessing the Transformative Power of Data Analytics and Artificial Intelligence In Retail

Consumers expect superior customer service, personalized assistance, immediate access to purchases, and a hassle-free experience whether shopping in-store or online. These seismic changes have forced retailers to digital transform at a faster pace than ever before.

Walmart+ To Expand But On Its Own Terms: McMillon

The retailer views the program as an important component of its customer service and engagement strategy, driving added value thanks to the data that it brings in. While Walmart will make the program more robust, McMillon noted these changes will be unique based on the company’s own assets and capabilities.

Reopening the Doors of Retail and Restaurants

Operations have significantly changed this past year. One thing is clear, retailers and restaurateurs must adapt in order to stay in business.

Catch Them In the Act: Yesway’s Derek Gaskins On Building a Culture of Winners

Convenience chain Yesway is determined to make its way during this turbulent time with a relentless focusing on its brand promise of keeping stores going 24/7.

Flexible, Always-On Solutions Drive Successful Holiday Shopping Journeys

It's critical for retailers to ensure a seamless, in-store experience from start to finish this holiday season. In order to facilitate successful consumer journeys, retailers must embrace flexibility and adopt an “always on” approach.

Crawl, Walk, Run Your Way to Winning Curbside and Touchless Services

Learn what retailers need to know about executing curbside and touchless services that will be successful now, through the pandemic, and when it’s behind us.

Retailing Post-Coronavirus: What the New Retail Can and Should Look Like

What is the retail future state? And how can retailers best invest to ensure they are among the winners once the health crisis is safely in the rearview?

2020 Retail Holiday Trends Report

How will retail stores navigate holiday season demands mid-pandemic? UKG surveyed 300 U.S. retailers to find out what’s in store for the 2020 holiday season. The 2020 Retail Holiday Trends Report examines how retailers are bracing their in-person store operations for the upcoming holiday season amid concerns around COVID-19

4 Mistakes Retailers Make When Hiring

The top mistakes retailers are making in hiring that they must address in order to outlast the pandemic’s impact.

Get More Customers in the Door and More Orders Going Out Your C-Store

VIEW ON-DEMAND! Convenience and retail sales are booming in the fastest growth area in the c-store – foodservice. From self-service to mobile orders to home delivery, retailers must act quickly to adapt to market trends that are fueling the future of c-store foodservice.

Two of Walmart’s Four Test Lab Stores Up and Running

Walmart has turned two stores into labs centers to explore new solutions to operate stores as both physical shopping destinations and online fulfillment centers. From an augmented reality app, to contact-free checkout, learn what it’s testing.

Workforce Management