Tech can’t solve all problems, but it can certainly power the gateway to progress. For Elliott Rodgers, Ulta Beauty chief information officer and an RIS News CIO of the Year, technology has indeed been enabler for everything he’s accomplished during his career.
Retailers can establish a “listening” program to monitor employee satisfaction levels, and to proactively identify and resolve problems. Learn how polling automation technology can make the creation, implementation and analysis of employee experience surveys a fast and simple process.
RIS explored how leading footwear and accessories retailer Shoe Sensation used technology to streamline communication and improve execution across 200 stores. By eliminating email and other outdated forms of corporate-to-store messaging, it’s improved visibility across the entire organization.
For companies that decide there’s no need (or benefit) to going back to the old way of working, but do not want to embrace a fully remote work environment, creating a successful, long-term hybrid workforce will require changing the way we think of work in subtle and not-so-subtle ways.
Consumers expect superior customer service, personalized assistance, immediate access to purchases, and a hassle-free experience whether shopping in-store or online. These seismic changes have forced retailers to digitally transform at a faster pace than ever before.
Amazon reported yet another record-breaking quarter and shared images of its plans for its second headquarters, both of which were somewhat overshadowed by the news founder and CEO Jeff Bezos would be transitioning to executive chair.
Shoe Sensation, a leading footwear and accessories retailer, outlines the path they took to streamline communication and improve store execution by leveraging real-time task management across their network of 200 stores.
While the title of the NRF 2021 session was “The Innovation Playbook: Driving Technological and Innovative Change within an Enterprise,” the crux of the conversation centered on the notion that such a playbook should be tossed out periodically in order to achieve true invention.
Today’s pandemic-era retailers require data strategies that can support their rapidly shifting customer engagement needs. Discover how Parkland Stores developed an innovative data and analytics team that is leveraging next-gen tech to drive loyalty and business growth.
The retailer views the program as an important component of its customer service and engagement strategy, driving added value thanks to the data that it brings in. While Walmart will make the program more robust, McMillon noted these changes will be unique based on the company’s own assets and capabilities.
It's critical for retailers to ensure a seamless, in-store experience from start to finish this holiday season. In order to facilitate successful consumer journeys, retailers must embrace flexibility and adopt an “always on” approach.