Changes in customer shopping behavior throughout 2020 have accelerated the shift to e-commerce and Walmart was “well positioned to catch and ride these waves,” CEO Doug McMillon said during the retailer's Q3 2021 earnings call, in which Walmart revealed U.S. e-commerce sales swelled 79% in the quarter.
Walmart’s e-commerce and omnichannel penetration continues to rise, accelerating trends by two to three years in some cases, McMillon said.
“We’re convinced that most of the behavior change will persist beyond the pandemic and that our combination of strong stores and emerging digital capabilities will be a winning formula,” McMillon said.
Walmart’s e-commerce was strong in pickup and delivery, as well as direct-to-home with the highest growth coming from marketplace. Sam’s Club’s e-commerce sales jumped 41% with strong demand for direct-to-home delivery and increased club pickup.
Here RIS takes a look at three things helping Walmart keep up with shifting shopper trends and e-commerce demand.