Webinars

The Customer Channel Webinar Series

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Omnichannel Customer Service: Lessons from Retail Leaders

Shoppers want everything about their relationship with retailers and brands to be seamless across channels. It’s not just the ability to buy anywhere, fulfill anyhow, 70% of consumers believe that a company is only as good as its customer service.

How Frontline Devices Power Customer-Centric Store Experiences Without Breaking the Bank

Learn about the store strategies today’s successful sellers are getting right, including how to leverage data from edge devices, the benefits of sharing operational insight to frontline workers, and how to evolve associates into brand ambassadors — all while keeping costs in line.
Slashing Retail Turnover and Boosting Associate Engagement Through AI

When it comes to scheduling and even recruiting valuable employees, the disconnect between today’s digital lifestyle and the manual legacy processes many organizations still use is alarming.
How Retailers Can Radically Optimize Inventory with the Power of AI

Join this exclusive RIS webinar and uncover how industry leaders are leveraging the power of AI to ensure peak supply chain performance and tips on how inventory can be optimized across the enterprise.
How The Modern Milkman Delights Customers Through the Power of AI

According to TechRepublic, 85% of artificial intelligence (AI) projects eventually fail to bring their intended results to the business. That’s why it’s critically important to start with a measurable business problem and craft AI solutions that can prove results.
Reimagining the In-Store Experience with the Customer at the Center

Today’s ever-connected shoppers’ expectations for more personalized service and near-instantaneous fulfillment have upended the retail ecosystem.
Accelerating Retail Sales Through AI-Powered Visual Search and Personalization at EyeBuyDirect

How can retailers improve product discovery, drive inspiration, and uplift performance? In this session, you’ll hear how EyeBuyDirect – one of the US’s leading online eyewear retailers, is collaborating with Visenze on AWS to achieve 28X ROI.
The Data-Obsessed Tech Power that's Driving Retail CX

Today’s most tech-savvy retailers are not only leveraging data — they’re completely data-obsessed. Not only that, but they’re investing into innovative technology to collect and unlock the power of this data.
The Total Economic Impact of AI-Powered Workforce Management

AI-Powered Workforce Management delivers transformative results to business operations and the employee experience and generates business results. Join us for our upcoming webinar where you’ll learn how AI-powered WFM can help you achieve a 1400% ROI.
Your Chance to Get the Inside Scoop on the 2022 RIS Software Leaderboard!

The RIS Software LeaderBoard is one of the most highly regarded and widely read technology studies in the industry. It is used by retailers when planning new software investments and implementations, and by investors researching mergers and acquisitions.
How to Influence the Shopper Journey with Live Data

The future of retail is data-driven, and retailers need cutting-edge solutions capable of gathering, analyzing, and helping them act on data during every moment of the customer journey.
Exploring the Future of Retail & Consumer Goods Analytics

Today’s retailers are eager to cruise right past the recovery stage and instead situate themselves just a hop, skip, and a jump away from the future. RIS fielded some inside perspective of today’s retail analytic investment priorities through a chat with automotive retailer Servo Pacific.
Giant Eagle’s myPerks Loyalty Pilot: Behind the Scenes

Giant Eagle’s Justin Weinstein recently provided a look behind the scenes at the grocer’s myPerks loyalty program pilot.

Upcoming and on-demand RIS Webinars. To participate in a webinar produced and hosted by RIS please reach out to senior editor Jamie Grill-Goodman for details.