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12/18/2020

Amazon Rolls Out Returns at Whole Foods Market

Jamie Grill-Goodman
Senior Editor
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Amazon is now offering a returns option at over 500 Whole Foods Market stores across the country and extending its returns deadline.

A box-free, label-free return option is available at Whole Foods. Customers simply bring the item and QR code generated after creating a return to the Customer Service desk. A Whole Foods Market team member will scan the code and take the item.

Returns are also available at other locations including Amazon Books, Amazon 4-star, Amazon Fresh grocery stores, Amazon Go stores, UPS Store locations, Kohl’s, and more. Returning Amazon.com orders are free and most items shipped between October 1 and December 31, 2020, can be returned until January 31, 2021.

“During a holiday season that might be more unpredictable than year’s past, our employees want to help customers have one less thing to think about by giving customers more time to return, and by providing a variety of free, convenient, and easy return options this year,” said Libby Johnson McKee, director, Amazon WW Returns, ReCommerce and Sustainability. “Our hope is that by offering so many return options—from tens of thousands of drop-off locations to shipping an item back—as well as more time to think about making a return, customers can relax and shop with confidence this holiday season.”

Once a customer is ready to start a return, customers select the item(s) to be returned and the reason for returning from the “Returns & Orders” page on Amazon.com or under “Your Orders” via the Amazon app. Customers can then choose from a list of convenient return options, including at least one Free option, and then drop off their item at a nearby location—and in most cases without a box or a label.

When starting a gift return, customers enter the gift order number and select the item to return. The type of refund or credit a customer will receive depends on how the gift was purchased and how it's returned.