Inspiring ideas that produce “aha” moments are out there but difficult to find, which is why RIS sponsored a shark-tank competition at the recent Retail Executive Summit.
RIS News’ annual CIO of the Year Awards were announced last week at the Retail Executive Summit. See which retail leaders took home the coveted hardware.
"The Bot platforms that are available today and for the next decade will change everything," warned Eugene Roman, Chief Technology -Officer, Canadian Tire Corporation Ltd.
Many say retail is changing, but this is just a pixel of the digital transformation picture. The hard truth is shoppers are changing and Generation Z (everyone born after 1995) is giving us a glimpse into the future of the retail revolution.
Twelve months and an economic cycle ago, CEO Bill McDermott of SAP emphasized the importance of “empathy” at the 2016 Sapphire Now user’s conference. But that was then.
RIS TALKS is a regular feature from RIS News profiling retail technology leaders, offering readers insights into what top retail executives are working on today and how they are driving innovation in their field.
Every year, we at ShopperTrak analyze a wealth of historical shopper visit data in order to generate a list of the top ten anticipated busiest days for the holiday season.
IBM Watson and LivePerson's combined platform for AI, bots and messaging advances customer care from analog voice calls to intelligent digital interactions. Learn how.
A new wave of chatbots are starting to roll out for retail customer service. These “hybrid bots,” humans and chatbots in a single thread, sharing the workload, can offer excellent benefits, but what is the key to making it work? Read on to find out.
