Analytics

Download this Technology Solutions Guide to discover how to best utilize loyalty programs and customer relationship management (CRM) to overcome challenges and gain loyalty from fickle shoppers.

Whole Foods has announced the much awaited benefits to Amazon Prime members shopping in the grocer's stores. However, the rewards rollout will be slower than expected. Here what experts and reports are saying about the technology issues at Whole Foods and learn if the rewards are worth the wait.

Eduardo Siman, Director of IT, Intradeco Apparel, talks with CGT editor-in-chief Peter Breen about virtual reality and the emergence of v-commerce at the 2018 Retail & Consumer Goods Analytics Summit (RCAS).

Sandeep Dadlani, Chief Digital Officer, Mars, Inc talks about analytics, startups, and organizational challenges with CGT Senior Editor Nicole Gillo at the 2018 Retail & Consumer Goods Analytics Summit (RCAS).

CGT Editor-in-Chief Peter Breen talks with DJ De Ray, SVP, WNS Global Services, about the 2018 Retail & Consumer Goods Analytics Summit (RCAS).

CGT Editor-in-Chief Peter Breen talks with Amitabh Bose, Business Transformation Leader, Fractal Analytics, about the state of the retail industry, behavioral sciences, and analytics summit takeaways at the 2018 Retail & Consumer Goods Analytics Summit (RCAS).

Embracing technology as the agent of change for a digital transformation of retail businesses, and ultimately a superior customer experience, will be essential to survive. Learn why the front-end shopping experience still matters.

E-commerce retailer Wayfair captures and stores four terabytes of data every day, tracking approximately 40 billion customer actions on its website over the course of a year. Uncover how the company's data science team utilizes this mountain of data to enhance the customer experience.

Domino's Pizza has launched a voice recognition app to take telephone orders coming into its stores. The retailer has started testing the AI technology in 20 stores, with plans to roll out the service to more soon. Learn the details behind this next-gen customer service technology.

The value of analytics is not about data or technology or technologists or even insights. The value of analytics comes from asking the right questions.

Find out how fashion retailer rue21 is investing in technology to make better buying and pricing decisions as part of its strategy to become closer to customers and differentiate its assortment.

"The start of the year has been tough," acknowledged H&M CEO Karl-Johan Persson, who is dealing with the fashion retailer's escalating inventory issue. Here are five things the company says it's doing to right the ship.