All the news and content you need about retail analytics, including information on retail tech such as business intelligence, big data, machine learning, artificial intelligence and more.
Walmart's Sanjay Radhakrishnan, VP, Global Tech, reveals how the retailer manages more than 7 million unique Internet of Things (IoT) data points across its U.S. stores. Find out now.
As retailers look to make up for sales and win back customers, it is more important now than ever before to illustrate a true and deep understanding of consumers’ wants and needs to cater to them effectively and ultimately generate revenue and drive customer engagement for the long-term.
The retailer views the program as an important component of its customer service and engagement strategy, driving added value thanks to the data that it brings in. While Walmart will make the program more robust, McMillon noted these changes will be unique based on the company’s own assets and capabilities.
Investments in AI-powered predictive and prescriptive analytics will more than double in the next two years. Find out what’s driving the change, and more importantly, how retailers can take a smart approach to implementation.
Consumers expect superior customer service, personalized assistance, immediate access to purchases, and a hassle-free experience whether shopping in-store or online. These seismic changes have forced retailers to digital transform at a faster pace than ever before.
For those that survive and thrive post 2020, technology will be at the heart of all parts of the business. To stay ahead, retailers need to know the hot trends for 2021. You don’t want to miss industry insider Justin Honaman’s 8th annual look at the top retail tech trends to watch in the New Year.
In this vibrant, interactive guide, you'll discover how to address retail's biggest challenges to enable trusted, personalized shopping experiences that deliver profitability at scale.
If 2020 was the year of throwing out the digital marketing playbook and starting over, then 2021 may shape up as the year of giving back and reconnection — and perhaps a moment to not be so serious all the time.
Savvy, forward-thinking retailers are equipping their call center staff with powerful clienteling solutions to ensure every customer is provided with tailored, memorable experiences.
During upheaval in the retail landscape, our core readers tuned in for news on top retailers and solutions to new challenges. Uncover what else readers clamored for in our top 15 articles of the year.
RIS looks back at 2020, what we accomplished amid once-in-a-lifetime kind of year, and the reports and research that most served our readers during unprecedented retail disruption.
