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Artificial Intelligence

A collection of news, articles and other featured content about Artificial Intelligence.

Evolving Best Practices in Personalized Digital Shopper Engagement

REGISTER HERE! Date: Nov. 19th, 2020 at 2:00 PM ET Shoppers needs have changed more than ever before in 2020. They were already becoming more digitally engaged before COVID-19 hit, but the pandemic drove faster adoption of technology-based shopping and far higher expectations for personalization as part of the shopper experience.

Levi’s Opening New Stores, but Transforming the Experience

Levi Strauss & Co. is investing in its digital transformation with AI and data analytics tech, as it plans to open around 100 smaller footprint stores in the U.S. Uncover how Levi’s is reimagining the store experience and what its new NextGen store concept entails.

CGT and RIS’ first fully virtual event was a three-day experience packed full of inspiring keynotes, and educational content, as well as fun virtual social events to capture the in-person networking experience online. Get a full recap of every session and learn how you can still get all the content.

Kroger shoppers can now get online recipe ingredients matched with the correct and currently available products at each Kroger store, thanks to artificial intelligence. Get the details.

Retail is, by nature, a world defined and powered by its predictable structure and routine. But with store operations limited and revenue streams cut off, retailers are forced to find another way forward.

Messaging apps, AI and self-service customer support options such as adaptive FAQs with interactive guides have allowed retailers to scale-down contact centers to rely more on chatbot technology and give customers the quick and reliable answers they need.

RSR Research’s Brian Kilcourse, and Hypersonix’s Prem Kiran, talk how retailers and brands are successfully leveraging machine learning and AI across their enterprise value chain to drive profitable growth quickly in rapidly changing times.

FAIR is part of the framework for Nestle’s data strategy as outlined in an opening keynote session delivered by CIO Filippo Catalano and Chief Data Officer Francesco Marzoni, at Analytics Unite 2020: The Summit for Retail and Consumer Brands.

Shoppers can now engage with apparel retailer H&M’s virtual assistant and live chat agents directly from services like Google Maps or Google Search. Learn how.

Retailers must have their finger on the pulse of the end-user and leverage big-data insights throughout the organization if they are going to compete with the industry’s leaders.

Development of voice-recognition technology is shifting into high gear as contactless methods gain importance during the pandemic for touchless ordering, payment and a wide range of retail services.

Kroger has teamed up with a visual artificial intelligence company to redefine its customer experience. Learn about the technolgy it plans to deploy at 2,500 stores across the country.

Cuddle's AI-powered, voice-enabled business analytics platform automatically detects patterns in enterprise data and alerts users on what they need to know before asking.

Ulta Beauty posted record e-commerce growth and launched new digital technology, including a new chatbot, service-booking tool, and updated GLAMlab capabilities in its Q2. Learn how Ulta is meeting the needs of beauty shoppers during the health crisis.

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