ARTICLES BY THIS AUTHOR
Macy's has revealed its vision for its flagship Herald Square store, including a $235 million investment and plans to transform Herald Square & Broadway Plaza into a car-free pedestrian-friendly urban space for New Yorkers and visitors to gather.
Sally Beauty has appointed a group vice president of e-commerce & digital, and Journeys’ parent Genesco has created the new role of senior vice president - chief strategy and digital officer. Find out which two retail execs took the positions.
If you want your retail business to achieve global scale, managing operations separately for each of the dozens of relevant platforms is no longer an option. Learn why.
Learn how the new RH Dallas continues to revolutionize physical retailing by blurring the lines between indoors and outdoors and home and hospitality.
Less than two years since Walmart opened its first Walmart Health center, it has been announced Walmart Health will acquire multi-specialty telehealth provider MeMD.
In a year of upheaval, retailers have had many ups and downs, but it is safe to say the grocery segment has been completely transformed. RIS provides a deep dive into the five grocery store chains that scored highest in the full Top 100 report and have helped shape the industry.
1-800-Flowers.com has launched a new multifaceted video campaign in time for the Mother's Day holiday and reported e-commerce growth of 83%.
The next retail winners are already investing in the right things today so customers will buy more, and buy more often, in the future. Uncover the predictive power to see who has the best chance to win in the future.
As Walgreens introduces nationwide delivery in under two hours, retail experts weigh in on the last-mile delivery wars.
As more and more retailers implement mobile checkout and contactless payment, a new ruling may have lasting implications for retail tech.
Learn how mobile, web and in-store shopping converge in Madison Reed’s new interactive digital swatch panel experience.
Amazon is going all in on garage grocery delivery, surpassing the scope of Walmart’s ongoing test of in-home and garage deliveries. Get the details of the expansion and see where both retailers stand.
As curbside pickup services become more popular, Walmart is phasing out the vending-style pickup towers that were erected in stores to deliver buy-online-pickup-in-store (BOPIS) orders into customers’ hands.
Neiman Marcus and FASHIONPHILE have been working together to revolutionize recommerce since 2019. Learn how a new elevated white glove service to improve the digital consumer experience will support their efforts.
Buy-online-pickup-in-store and curbside are 75% of Tractor Supply’s digital sales, which experienced triple-digit percentage growth for the fourth consecutive quarter. Learn how the retailer invested in new technologies and operational components over the last year to get here.
Amazon is rolling out its Amazon One palm entry and payment technology to Whole Foods Market stores.
Amazon’s new London hair salon will test how new technology can improve the customer experience. Take a look inside.
The newest pilot from lululemon athletica is something old. Learn how the athletic apparel retailer is testing its first-ever recommerce program, lululemon Like New.
Target details how it plans to speed up delivery via its ship-from-store cabalility.
Autonomous inventory robot Tally will be roaming the aisles in more grocery stores soon.
When undergoing a massive digital transformation initiative, retailers expect employee churn and other unexpected obstacles. They do not, however, plan for a pandemic.
Kroger has opened its long-awaited first Customer Fulfillment Center (CFC), combining vertical integration, machine learning, and robotics. See how the retailer is transforming grocery e-commerce with introduction of first-of-its-kind technology in the U.S.
Grocer Hy-Vee has named a chief data officer to oversee the development and governance of data strategy for the $11 billion retailer. Learn who landed the role helping to innovate enterprise-wide data science, analysis and visualization.
One year after the pandemic-related lockdowns hit America, U.S. retail sales growth rates increased by double-digits in March, according to one survey. Learn what the latest spending wave could mean.
Learn how Discount Tire’s new mobile tool is helping improve worker productivity, enabling them to assist more customers, reduce wait times, and provide a more positive customer experience.
David's Bridal is taking its conversational marketing strategy round-the-clock. Learn how its chatbot will help contact customers anytime to book appointments, text with stylists, and place secure orders.
Tractor Supply Company has updated its Neighbor’s Club loyalty program in response to customer feedback. Learn what 20 million members will have access to now.
Best Buy is currently testing Best Buy Beta in select markets nationwide. Uncover what the $199 membership pilot program will offer.
Get a first look inside the first-ever DICK’S House of Sport, a new concept store opening this Friday, and learn about the retailer’s expansion and redesign plans.
Walgreens Boots Alliance has seen usage of its mobile apps spike recently and continues to add features to bolster engagement. Learn how the retailer is keeping customers engaged, as well as providing critical heath care services.
J.Crew Group has appointed four retail industry leaders to build out its leadership team responsible for accelerating its approach to building a digital-first, purpose-driven organization under its J.Crew, Madewell, and J.Crew Factory brands.