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Jamie Grill-Goodman

Articles by this author

March 2018

Ulta Beauty has aggressive expansion plans for 2018, including opening 100 new stores, while growing its e-commerce business by 40%. It will also see a $100 million tax rate benefit. Uncover the five places the beauty retailer plans to use the money.

Walmart plans to expand online grocery delivery to more than 40% of US households by the end of the year. See how the mega retailer is staying fresh in the fight for digital transformation.

Geofencing marketing could be your go-to strategy to get consumers into your store. Learn about how to utilize this retail tech and make the most of what it offers.

BJ's, Kroger, and ALDI all expanded their Instacart partnerships this week. Learn the details of how each is using the delivery service to improve the customer experience.

Dick's suffered some intermittent performance issues with its website during the important holiday quarter, resulting in e-commerce growth below its expectations. Now it says its adding tech jobs. Learn the details.

To remain competitive with online retailers in 2018, brick-and-mortar stores must continue to innovate and enhance the in-store customer experience.

Home Depot plans to roughly double its investment in the next three fiscal years to nearly $11.1 billion to expand and modernize its business.

Nordstrom just closed deals to acquire two digital retail technology companies. One will impact the retailer's new employee app rolling out this year. The other is a platform rooted in conversational commerce.

Customers using low-cost self-service channels are often happier than those that pick up the phone. Read on to learn the customer service strategy your shoppers want.

The big box retailer made a host of announcements, coming off of strong traffic growth in both stores and digital in its fourth quarter. Learn the seven things Target is doing as part of its reinvention.

Learn how, with some added festive flexibility, retailers can immediately benefit employees, customers, and business.

Albertsons Companies has named the former CEO of Starbucks its new president and COO. Learn more about the man who will help with Albertsons, Rite Aid merger.

Walmart says its new technology helps eliminate food waste and has already saved the mega retailer $86 million since it was deployed.

In this exclusive interview, Rent the Runway CTO Josh Builder explains how the retailer leverages an in-house tech suite to give the company control of the customer experience and how it plans to continue its meteoric success.

February 2018

Starbucks opened its first Reserve store and plans to open up to 1,000 locations worldwide as part of its ongoing investment in bringing a suite of premium store experiences to customers. Learn what sets this location apart.

In an exclusive interview with sister publication Retailer Leader, Nilam Ganenthiran, chief business officer at Instacart, spoke about Amazon's threat to companies like Instacart, the relationship shoppers have with local grocers, and more.

With a sales growth of 6.7% and online growth of 21% it's another record year, as this home improvement retailer continues to strike a balance between online and in-store growth.

Location-based services will prove retail’s most valuable technology in 2018 for getting it all done. Put these three important features in a robust location-aware solution to work for you.

Take heed home good retailers...Walmart suffered a drop in e-commerce growth last quarter, but now it's making a big push into the online home goods space with an editorial-style website. Learn the details before it launches in the coming weeks.

Grocery retailer Albertsons Companies will buy drugstore retailer Rite Aid in a move that will accelerate its omnichannel strategy and offer it enhanced data and analytics. Learn the details of this grocery and healthcare merger.

You’ve completed the lengthy and challenging process of launching your customer experience (CX) program. Now what? The next task becomes improving and enhancing the actual customer experience, which may not be as complicated as you think.

Retailers know everything about their shoppers. Consumer goods companies have a wealth of general consumer and category understanding. Find out how the two can pool their analytics resources to solve a mutual business problem.

The Home Depot's new twist in workforce management technology gives prospective employees a techie way to engage with the retailer, even before they become part of the workforce.

As big box retailers roll out endless aisle capabilities, retailers may feel they need an expensive enterprise software infrastructure upgrade.

Amazon is reportedly laying off hundreds, while Barnes & Noble is the midst of layoffs and has appointed a new CMO. Learn the details on the latest staffing moves from these two retailers.

CVS Health indicated after improving employee wages and benefits, it anticipates spending its remaining tax benefit on investments in data analytics, care management solutions and store service offering pilots to improve health outcomes and lower cos

Grocer Lunds & Byerlys sought to entirely transform their digital experience, a road that took shape through a multi-phased implementation plan that is now entering its second year.

Today’s successful triggered email program integrates multiple components into an identification, insight and interaction ecosystem. If you think top retailers to have the technology in place to make this happen, think again.

Amazon has offered a glimmer into its plans for Whole Foods Market and how the two companies see the future of grocery fulfillment. Uncover the four markets that will see the test of its latest big move: free grocery delivery.

What new insights can your marketing team glean from understanding the behavior of your customers in virtual and augmented reality?

As everyone clamors to predict what the future of shopping will look like, Walmart is placing bets on "virtual." Learn the details of the latest acquisition by Walmart's tech incubator Store No 8.

H-E-B has piloted “smart glasses” at its manufacturing operations. Learn the details of how this retail tech is enabling associates to use augmented reality to perform their jobs.

Expect to see Amazon invest more in voice-assisted commerce. Find out what's next for Alexa after positive sales of Echo devices were surprising, even to the e-commerce giant.

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