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Jamie Grill-Goodman

Senior Editor

Jamie Grill-Goodman is the managing editor of RIS News. Jamie has worked for both consumer and B2B publications during her media career, covering retail, consumer goods, private label, real estate, and more. Her multichannel content creation skills weave a keen observation of retail trends into a smooth communication of complex information to a general audience. 

Articles by this author

January 2020

A winning strategy for brick-and-mortar retailers emerged this holiday season: “brick and click.” Here are five network-centric recommendations for retail CIOs looking to enhance customer experience inside and outside the store with BOPIS and other strategies.

The retail industry is about to suffer more store closings. Greeting card and stationery chain Papyrus is folding, while New York grocer Fairway Market’s future is in question. Hear the latest.

Progressive delivery is the process of releasing updates to a product gradually. You start by releasing the changes to a small audience and then gradually to larger audiences. Learn why progressive delivery is so powerful and how it allows retailers to avoid downtime, limit blast radius, and learn during the process. 

There are few better metrics of success than being admired by your peers. Check out this ranking of the 10 retailers that thousands of executives, directors and analysts admire the most.

Ever feel checking out of a store via mobile app is just too time consuming? Well then, Amazon is reportedly developing a solution: payment via the wave of your hand. Get the details.

Retailers today are faced with a plethora of evolving technologies to solve order management and fulfillment challenges. However, finding technology to fit within the current needs of an existing retail operation can be tough.

Walgreens Boots Alliance is prioritizing investments in mass personalization and reinventing the pharmacy prescription journey, putting $500 million of capital ex behind digital and development this year.

Brick and mortar must stop wasting physical location data. For too long, physical retailers have relied on outdated tactics to attract shoppers. The real and continued threat of online shopping means that physical players must unlock all data points.

We all know that the retail sector has been heavily investing in e-commerce approaches, but how "big" has been the usage of data? Let's analyze this matter in detail.

CVS plans to complete around 600 HealthHUBs this year, 1500 by the end of 2021. Hear from CVS CEO Larry Merlo on the rapid rollout and how CVS is extending the intersection between data analytics and technology it has created to health outcomes.

While exhausted retailers might want the 2020 holiday shopping season to be the last thing on their minds right now, there is actually no better time than the present to consider how technologies will impact your in-store experience in the year ahead. Here are four things retailers should keep in mind while building their retail strategy for 2020 and beyond.

The modern shopping experience typically starts long before a customer enters a physical store. So how can associates capture customers in the moment once inside? Find out.

Retailers fighting to stay relevant and competitive are reshaping their businesses with innovative technology and strategically focused experiences. Retail-as-a-Service (RaaS) is the lifeline they need to transform with agility, innovation, and speed-to-market to save them from obsolescence.

Walmart’s home-grown Alphabot tech is finally fully operational and expected to have a transformative impact on its supply chain. See how Alphabot is working alongside Walmart associates to revolutionize its online grocery pickup and delivery process.

Technology is transforming not only the retail landscape, but also consumers’ expectations. The 2019 Personalization Industry Survey helps identify how retailers are personalizing their offerings today, and where they’re looking to grow.

H-E-B has jumped ahead of Amazon and Costco to dethrone Trader Joe’s as the top U.S. grocery retailer in the 2020 dunnhumby Retailer Preference Index. Uncover all 14 grocers on the list and garner key findings from the study.

The retailer intends to reduce its store footprint by up to 450 locations and reduce its corporate expenses, which includes corporate layoffs.

As improving the retail experience weighs on many grocers’ minds, GIANT Food Stores has recently made two moves to attract families to its grocery stores. Take a photo tour of the Ahold Delhaize USA-owned retailer’s new augmented reality experience and The Berenstain Bears Treehouse at its flagship.

E-commerce accounts for only 11.2% of total U.S. retail sales still, a reminder that traditional retail stores still hold leverage. Here two technology trends retailers should use to optimize their shoppers’ in-store experiences and convert browsers into buyers.

Walmart is kicking off 2020 by expanding its in-house advertising offering with the launch of a new partner network. Find out what this means for advertisers.

US store closures surpassed 9,300 in 2019, while retailers announced more than 4,000 store openings for the year. RIS reviews the latest news in retail openings and closures, from New York & Company to Dollar General.

What defines customer experience today and how will it evolve through the year 2030? A comprehensive global research study reveals four new retail rules to abide by in the coming decade: where we are today, where retail will be by 2030, and the technology in play for each.

Buy-online-pickup-in-store, better known as BOPIS, isn’t just a trend — it’s becoming a staple of modern retail. RIS takes a look at how far the retail industry has come with this tech and examines where top retailers are with their BOPIS plans in 2020.

Holiday retail sales increased 3.4% this holiday season, according to Mastercard SpendingPulse. Find out how e-commerce sales did and what else retailers have to cheer about.

Beverage retailer BevMo! has appointed a new president and CEO, while The Michaels Companies has snagged the chief merchandising and chief operating officer for Walmart U.S. e-commerce to run the ship in 2020.

Retail has been rapidly evolving and 2020 will be no different. To stay ahead, retailers need to know the hot trends before they emerge. You don’t want to miss industry insider Justin Honaman’s annual look at the top retail tech trends to watch in the New Year.

2019 was a year of big change in the grocery space, but even bigger changes are coming for 2020 – here are the top three trends to keep an eye on.

December 2019

The key to building on subscription and rental models is by delivering additional value to members that will inspire them to join a program. Find out how.

The Forever 21 news is something that can be avoided. Uncover how the aggressive shift towards a “digital only” strategy could eventually do more harm than good, and how to better understand buyer behavior.

As the year comes to an end, RIS takes a look back at the top-read research and reports of 2019 that can still provide you with important insights today to shape your path in 2020.

Our readers have been highly interested in store closings this year, indicating upheaval in the retail landscape has been on many minds. Readers also clamored to find out about new stores and technology from retailers that are proven influencers.

Nike revenue surged 10% in its latest quarter, fueled by an increasingly more direct connection to consumers, CFO Andy Campion says. Learn how Nike’s customer-centric retail model and technology investments are helping it race into 2020.

Retail is undergoing a period of rapid evolution, and much of that change is being introduced by new players in the market. Now in its second year, RIS takes a look at the retail startups we believe are having the greatest impact on the industry thanks to their unique business models.

Changing consumer attitudes and evolving technology are poised to push resale retail into the mainstream. Hear from Mercari’s head of communications on how it leverages technology to succeed and how its growth is a testament to resale’s vitality.

Rite Aid crushed earnings estimates for its third quarter 2020, but said it still has “important work ahead” and will reveal its comprehensive strategy soon. Take a peek into its digital plans.

The beauty retailer has promoted Prama Bhatt to chief digital officer, among a wider leadership reorganization, as it continues to work on its “reinvent digital imperative.” Find out how Ulta is harnessing the power of artificial intelligence and mobility to succeed in 2020.

In its second big c-suite move this month, Tractor Supply Company has promoted Letitia Webster, a 2018 RIS Top Women in Retail Tech award winner, to senior vice president of Ecommerce. Get the details.

Sam’s Club is acquiring proprietary technology platforms from Triad, as well as a portion of its staff, as it moves its digital media operations in house. Find out why it the acquisition was "an easy decision" for the warehouse club retailer.

Walmart has created “swat” teams focused on remodeling stores to help it manage 500 full store remodels a year and plans to hire 400 more remodel associates in 2020. Learn more about the teams and what the retailer calls “staggering” work that goes into remodels.

Bed Bath & Beyond said six senior executives, including its chief digital office, are leaving or have left the company, in what marks new CEO Mark Tritton’s first major maneuver since joining the retailer in October from Target. Find out more.

While other retailers are closing doors, Dollar General continues to rapidly expand its physical footprint year after year. In 2020, the discount retailer has 1,000 new stores and 50% more remodeling projects planned. Learn about its expansion plans and the five additional ways its driving its business.

IT’SUGAR, has opened the doors to its three-story, 22,000-square-foot department store of candy in American Dream. Get a look inside the experiential retail concept.

Lululemon athletica is pushing harder into personalized retail with events, experiential stores, and increased digital capabilities, and its CEO says the athletic apparel retailer is “pleased” with the results. Find out how new stores are performing and what enhancements it made to the website and app.

Costco's CFO Richard Galanti comments on the club retailer’s website issues during Thanksgiving and its new Instacart pilot delivering Rx to members. Hear what he had to say to analysts.

Edge computing systems can be used to understand and leverage a retailer's technological resources to promote the highest level of operational efficiency.

Retail's real value can be summed up by four things: Idea, Design, Emotion, and Cause.  

The DTC mattress retailer is going offline—with its first physical store. Get the details.

Hudson’s Bay Co. reported a bigger third-quarter loss, despite its ongoing work “fixing the fundamentals.” Find out how digital is providing a bright spot for the department store retailer and what progress it has made.

Neighborhood Goods’ has opened its second location, this time in New York City. Take a photo tour of the progressive department store.

The department store retailer is moving to modernize its approach to its supply chain facilities, expanding its work with two tech companies from its San Jose, CA, distribution center to its new facility in Torrance, CA. Find out how it is using Attabotics and Tompkins Robotics technologies to store and sort product more efficiently.

Improve customer satisfaction and increase conversion rates. Here are the five areas to integrate that’ll make the biggest difference to any e-commerce operation.

Kroger announced it will divest its interest in the Lucky’s Market chain and revealed what it has learned so far from its free grocery pickup test. Find out more about Kroger’s digital customers and the grocer's plans.

Upping the ante on what retail can offer shoppers, Canada Goose has opened a store devoid of inventory, but packed with—snow. Get a first look at this next-gen retail concept.

The NRF Foundation has announced the five individuals named to "The List of People Shaping Retail’s Future" and this year's “The Visionary" award winner. Uncover which inspiring leaders are impacting retail.

Best Buy has plenty of reason for cheer this holiday season. Find out how its ongoing fulfillment and website and mobile app improvements are helping the retailer succeed as it enters the holiday rush.

Today the channel is the customer. Ensuring a seamless transition between online and offline requires a holistic approach from the top-down - but it is possible to achieve.

For the first time, H&M shoppers have the opportunity to rent clothing, as the retailer seeks to address environmental concerns. Get a first look at the retailer’s newly opened flagship and learn more.

While Costco kept its doors closed Thanksgiving, it had planned to offer its Black Friday deals early online. A massive website crash then led to angry shoppers firing away on Twitter under #CostcoDown.

The majority of loyalty programs are simply not keeping pace with the needs and expectations of today’s shopper. Built on an understanding of your customers, a winning loyalty strategy puts the customer first to drive business growth. Here are ten steps to build a successful loyalty strategy.

Digital supply chain, digital customer experience, product experience, and real-time marketing capabilities are reframing commerce management for the digital age. The arrival of Experience Lifecycle Management will put enhanced profit levers into the hands of the apparel merchant and category manager.

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