Author Profile

Engaging and efficient staff, deployed by individual stores in specific ways, are assets that can differentiate you from competitors – both physically and online.

Sharpen your pricing and promotions in advance of the all-important holiday season.

Artificial Intelligence isn’t a panacea – it takes a great deal of clean, trusted data and a clear understanding of goals: expectations and outcomes.

Luxury Shoe Club (LSC) just launched its new membership club, iPhone app and next-generation shoe-trading platform. RIS catches up with co-founder Scott Van Valkenburgh to learn more about the retail technology that went into creating LSC.

Was Build-A-Bear Workshop's "Pay Your Age Day" event its most successful failure?

As Amazon pushes more into the grocery space, here's what retailers should be looking for during this year's Prime Day event.

In the face of online innovation, how can brick and mortar retailers compete with algorithms, Big Data and the convenience of front-door delivery? Retailers will need to experiment with their physical space and how they sell.

Marvin Ellison, who took over as CEO of Lowe's on July 2, isn't wasting any time. The former CEO of J.C. Penney has announced a major remodel of the home improvement retailer's top leadership positions.

Just because Alexa and other digital customer service representatives can field information requests, should they?

At the 2018 Retail Experience Summit, MGM Resorts International executive director, merchandise planning and retail systems, Steve Schnur, will present a closed-door session to explore these questions and more about one of the hottest topics in retai

Several months after H&M admitted it was stuck with about $4.3 billion worth of unsold clothes, the fashion retailer says interruptions caused from the change of the logistic systems caused a build up of products it could not allocate.

One of the best ways for retailers to differentiate themselves from others is to master the art of delivering exceptional customer experience (CX) by leveraging next-gen tools.

If you're struggling to take your digital promotions from "it works" to "it's great!," try putting these three best practices to work.

Who are the people in your neighborhood? Nike analyzed buying patterns, app usage and engagement of local LA-area NikePlus members to curate its first Nike Live concept store.

Sports retailers have to play hardball to keep up with demand and stand out in an increasingly competitive market. But what does that really look like? It starts with the genuine feedback of your customer base.

At the 2018 Retail Experience Summit, Canadian Tire Corporation's vice president Intelligent Automation, Cari Covent, will share how Canadian Tire is leading the way in this cutting-edge approach and how retail computing will be changed forever.

Retailers are feeling the pressure to evolve, but many still aren’t sure where to start. Here are five tips that will help you hone in on the essential prerequisites and technologies that are part of every retailer's digital transformation.

The Container Store has reimagined its flagship store in Dallas. The next-gen store brings to life a balance of digital resources combined with personalized service and features a new proprietary digital experience called The Organization Studio.

EnsembleIQ has purchased substantially all of the media, digital and event assets from New York City-based Lebhar-Friedman. Learn the details of this breaking news.

Consumer trends and tastes are becoming more diverse and so are potential food safety issues. Newer trends such as food delivery and demand for locally sourced produce pose new challenges for food safety practitioners.

Amazon is seeking entrepreneurs willing to start their own delivery service and there's a twist if they're a veteran.

The 2018 "Top 100 Global Brand Love List" sheds light on which retailers consumers not only connect with, but share their love with others in social media posts.

It’s hard to pick up an article on emerging technologies in the retail industry these days without reading something about Chatbots.  Over the last few years Chatbots have gone from a fun and entertaining exercise to a must have for companies.&

As home delivery heats up among Amazon, Walmart and other grocers, Kroger has set a goal to deliver to all of America eventually. It's banking on proprietary technology and distribution expertise of U.K.

One of the biggest problems facing retailers is that criminals have become adept at cloaking their attacks. What’s needed is a new cybersecurity model that employs the latest advances in artificial intelligence (AI) and machine learning.

In today's retail environment, a good or bad customer experience can make or break retailers competing for shopper dollars. Here are the top ten retailers from Forrester's "US Multichannel Retailers Customer Experience Index, 2018."

Artificial intelligence (AI) promises category managers the ability to act on real-time insights delivered by customer behavior data.

Retail is rapidly changing, and the pace of that change will only accelerate. Much of this is because retail customers have changing expectations of their shopping experience.

From the store floor to c-suite, women are leading the charge to keep the grocery industry fresh. To recognize their efforts, sister publication Progressive Grocer has inducted 362 of them into its 2018 Top Women in Grocery class.

Many retailers currently face limitations due to their existing IT store infrastructures, which are barriers to achieving the store of the future.

To provide most of its U.S. shoppers delivery within a day or less, Home Depot will add a massive amount of shipping hubs and distribution centers.

Macy's has acquired a minority equity stake in technology retailer b8ta to help it along with its in-store customer experience. Uncover how the move will help Macy's scale its new pop-up shop concept, The Market @ Macy’s.

This lag between buying and owning can easily lead to customer dissatisfaction if not handled just right.

What if you could not only save the sale, but reengage shoppers when items are out-of-stock online?

Dollar General (DG) says its customers who more frequently engaged with DG's digital tools checkout with baskets double the size. Now the retailer is giving the checkout technology a go with a 10 store pilot.

Many of the commerce giants will win because they have put R&D into developing modules, plugins and add-ons that enhance the lift of the customer on their platform.

"We have not been pleased with our performance," noted Hudson's Bay CEO Helena Foulkes of Saks OFF 5Th.

Howard Schultz will retire from Starbucks Corporation at the end of the month.

Email addresses enable truly personalized, omnichannel marketing. Learn how this simple capture is still at the heart of personalization in retail in this month's Insider's Insight.

Lululemon Athletica is crushing it, but it's just warming up. The athletic apparel retailer is fueling traffic growth and nearly doubled its email file, but it has more plans in store. Here are the six ways lululemon will run with its momentum.

How the one-stop shop for search is quickly becoming the one-stop shop for, well, shopping. If you want to take full advantage of Google’s new Shopping Actions services, here are a few best practices you’ll want to keep in mind and more.

As retailers clamor to perfect their personalization efforts, Walmart has launched a new concierge shopping service.