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Jamie Grill-Goodman

Articles by this author

December 2017

Supply chains can be incredibly complex and unless participants find a way to share data efficiently and effectively, lack of information can lead directly to lost sales.

7-Eleven is testing mobile ordering, chatbots, digital rewards, Amazon lockers, and more, as it undergoes its digital transformation. Learn more about its latest pilot, on-demand ordering for delivery or pick-up.

Target has made an aggressive move to boost its same-day delivery capability by acquiring delivery platform Shipt Inc. for $550 million. Learn the details and hear from experts on the retailer's latest move to compete with Amazon and Walmart.

Home Depot plans an investment of $5.4 billion over the next three years related to its “One Home Depot” omnichannel strategy.

As brands start investing in best-of-breed e-commerce strategies, they’ll find themselves in a strategic position to boost customer experience, and ultimately their bottom line.

“It’s like Alice in Wonderland meets Willy Wonka,” said Emily Chang, senior vice president and chief marketing officer for Starbucks, China.

Dollar General is set to execute 2,000 physical store projects in 2018 and up its digital game with the hiring of a new leader for its customer engagement strategy. Learn the details of this massive investment strategy.

Despite the fact that automation is supposed to make shopping easier, there are some things machines just can’t do as well as humans. Uncover how the ways the typical role of the retail associate is shifting.

Despite the rest of the world’s rapid adoption of new purchase channels, US audiences are still lagging behind.

The footwear and apparel retailer is investing in what will allow it to be more agile and flexible--data analytics and supply chain. Can the new path help this retailer race ahead of the rest?

Wondering how beauty retailer Ulta prompted so many customers to shop online? Uncover what investments and changes it made to see sales up 62.9% and mobile traffic spike 92% in its third quarter.

As speculation grows that Amazon may enter the drug market, CVS Health announced it is buying health insurance company Aetna in a $69 billion deal that marks the first time a retailer has merged with a healthcare company.

While 2017 trends will continue into the new year, many new challenges are predicted to arise. To stay competitive, it is important for grocery retailers to adapt to these five expected trends for 2018.

November 2017

The third quarter was a charm for Lowe’s. Profits shot up due to hurricanes and the home improvement retailer made it to the top ten of Forbes Magazine's “50 Most Engaged Companies” list.

While Target saw decent third quarter results, the retailer issued an underwhelming forecast for its holiday quarter. However, it has made headway on speeding up fulfillment options and ship from store capabilities.

To hone in on the best customer experience strategy, retailers should allow the following three analytics essentials to guide them.

Loblaw has launched a fee-based subscription pilot program called PC Insiders. The membership costs $9.99 monthly or $99 a year. Find out what it offers shoppers for this premium price. has partnered with AmazonFresh to enable consumers to have a recipe's ingredients delivered the same day. Learn how the two e-commerce companies are making shopping and cooking easier for home chefs.

Learn how to avoid turnover in a tightening labor market.

Retailers are leveraging their brick-and-mortar stores as powerful weapons. The key is to utilize all channels — online and off — in harmony, and in a way that provides a compelling experience for consumers.

On the heels of a successful third quarter and booming e-commerce sales, Walmart looks for the next place to add online SKUs. The answer: a partnership with Lord & Taylor. Learn the details.

Nordstrom, Inc.'s net sales increased 2% percent to $3.54 billion in its third quarter of 2017, but same-store sales declined 0.9%. Lost sales from the recent hurricanes accounted for approximately $20 million.

Voice activated experiences now open new paths in the customer journey. How can retailers effectively use these platforms to engage all possible customers?

Make no mistake- the average millennial is a savvy shopper. They look at trends and compare prices across channels before making their buying choice. A millennial will never spend more on a product they can buy for lesser elsewhere.

Build-A-Bear's new e-commerce site reflects the magic of its in-store experience. Learn how the retailer managed to bring its strengths online.

Kohl's reported better than expected comp sales in its third quarter, but the slight rise was overshadowed by flat net sales and a $15 million loss in sales due to hurricanes.

Nielsen will be the sole provider of data of the mega retailer's “Walmart One Version of Truth” program, while will become a co-operator in Nielsen's e-commerce measurement service.

The promise of online shopping convenience continues to capture a growing number of all consumer groups. Retailers are struggling to attract shoppers to the store, where spend and duration outpace online visits.

Target reveals its four latest retail tech tools in stores. From a new workforce app to chatbots, find out how this top retailer is adding cutting edge tech to improve the physical store experience for shoppers.

One in ten Starbucks transactions in U.S. company-operated stores is completed with Mobile Order and Pay. What's next for the coffee guru?

How a customer perceives your brand’s physical presence affects overall brand experience, irrespective of channel. The concept of “brand uptime," for e-commerce, refers to anything affecting the website.

Amid speculation that Amazon may enter the drug market, CVS Pharmacy will begin offering next-day delivery on prescriptions, and more. Learn the details on the latest move from CVS.

It has been very difficult to avoid the trap of lowering prices in an effort to compete with Amazon. Now facing shrinking margins, many retailers are taking a hard look at their pricing strategies.

1-800-FLOWERS.COM reported its Fiscal 2018 is "off to a good start" as digital investment powers the retailer into the future.

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