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Jamie Grill-Goodman

Managing Editor

Jamie Grill-Goodman is the managing editor of RIS News. Jamie has worked for both consumer and B2B publications during her media career, covering retail, consumer goods, private label, real estate, and more. Her multichannel content creation skills weave a keen observation of retail trends into a smooth communication of complex information to a general audience. 

Articles by this author

November 2018

The new normal in retail comes down to one simple concept, ease of purchase. Learn how to remove friction in the customer journey and create omnichannel shopping experiences that enable quick purchases.

Chock full of mobile technology and data-driven stock, take a first look at the retail technology in Nike's six-story, NYC “House of Innovation 000."

Alibaba Group Holding Limited generated $30.8 billion on Singles Day, bringing in $1 billion in the first 1 minute and 25 seconds. Learn the details of the 11.11 Global Shopping Festival that kicked off at midnight in China on November 11.

Home Depot's work to drive an interconnected shopping experience is paying off with increased sales. Learn the four ways the home improvement retailer will succeed as it enters 2019.

When it comes to the digitization of commerce, you might first think of the tech and tools that are enhancing the customer experience (CX).

From a new POS system and digital commerce capabilities, to testing new store concepts, a merchandising and supply chain platform, and much more, Sally Beauty Holdings is in the thick of a multi-quarter digital transformation plan.

Fast fashion retailer rue21 sought to evaluate a greater number of products and reflect direct consumer input in their buying decisions.

Albertsons Companies has released its 2018 Sustainability Update and announced it is purchasing 10 all-electric Tesla tractors for its Southern California fleet. Get the latest details of the grocer's sustainability efforts.

“Remaking the consumer experience will be an increasingly important competitive differentiator," said CEO Larry Merlo. Uncover what that means for the retailer's concept stores launching early next year.

7‑Eleven is piloting a new mobile self-checkout feature, Scan & Pay. The retail tech lets customers skip the checkout line and pay for their purchases using the 7‑Eleven app. Get the details.

The big giraffe is back. Kroger will bring Toys "R" Us back from the dead this holiday season with the Geoffrey's Toy Box pop up, coming to 600 Kroger Family of Stores. Get the details.

Move the needle this holiday season with mobile POS.

The coffee giant has been moving to improve the in-store experience. Now, as it enters the holidays and 2019, Starbucks is focusing in on three things to boost its customer experience.

Retailers must ask themselves if they’ve truly mastered omnichannel or are simply paying lip service to the idea. Here are three lessons to be learned from retailers who are doing omnichannel right.

Investing in the following pillars of modern retailing can lead to a profitable, connected future.

October 2018

It’s official, the holiday shopping season is upon us. Cue retailers announcing their holiday plans for this crucial shopping period.

Amazon’s net sales increased 29% in its third quarter. As the mega retailer heads into the holidays, here’s a look at all it accomplished in Q3.

Sam's Club Now, a store that doubles as a retail technology innovation lab, will open soon in Dallas.

Online grocer Farmstead is now making deliveries via autonomous vehicle in the California Bay Area and the pilot will soon be extended to other Farmstead delivery areas.

The solution will helps support the dog-centric company through rapid growth and expansion of products, services, and distribution channels. Get the details on what's next for the BarkBox company.

Avenue Stores is launching a new mobile app ahead of the holidays. Get the details on its ability to ship-to-store and more.

RIS talks to Al Lettera, VP, Enterprise Applications Development, Tractor Supply Company, at RES 2018 after he took home the Tech Leader Award, Customer Experience, at the CIO of the Year awards.

House of Hoops introduces a new type of mobile pop-up shop and Foot Locker launches a mobile AR experience. Learn how the retailers are tapping into basketball obsessed consumers.

In-store “clipping” is increasing, despite the fact that 23% of shoppers are unaware their primary store has a digital coupon program. Uncover more digital coupon statistics and learn how to make this customer-centric tech work for you.

The omnichannel partnership seeks to deliver shoppers a convenient way to shop for aftermarket automotive parts. Get the details of Walmart's latest e-commerce venture.

Walmart will break ground on its first high-tech distribution center in the coming weeks. The DC is expected to move 40% more product than a traditional DC, while reducing damaged goods. Get the details.

It’s become progressively harder for retailers to connect online activity back to their customer file in order to leverage their ESP in the way they think they're using it. Find out what you can do.

Brick-and-mortar stores need to become a place that offers immersive experiences that can’t be found anywhere else. Retailers can do that with the AV technology.

Are you a digital product marketer? Then it is time to take a look at the seven tools that will take your digital marketing and product management efforts to the next level.

What actions can grocery retailers take now to enhance the loyalty of customers? Check out what consumers and retailers believe are the keys to improving stickiness in the critical segment.

Macy’s is rolling out its VR furniture experience nationwide and adding an augmented reality option to its App. Get the details on the retail tech that has increased Macy’s sales by more than 60%.

With the right blend of usability and security in mind, retailers can embrace and prioritize mobile technology throughout their business and ensure data security by adopting digital workplace and employee communication tools that foster digital fluen

Interbrand has released its “2018 Best Global Brands” report and retail is a dominant sector of the list. Here RIS breaks out the 2018 best retail brands. See which retailers join Apple, which was named the most valuable brand.

Uncover why CIOs are moving to edge technology.

Albertsons Cos. new endless shopping aisle will help introduce new products from smaller businesses to shoppers. Get the details.

Once the largest U.S. retailer, Sears Holdings Corp. has filed for Chapter 11. Hear experts’ take on the downfall of Sears and what this means for the holiday shopping season as 188 stores are set to close by the end of the year.

Nordstrom is doubling down on creating a next-gen customer experience, opening two new stores with unique services that reflect the needs of customers who live nearby.

Trader Joe’s offers the best retail customer experiences of 2018, as revealed by a study from C Space. The study demonstrates the emotional aspects of customer experience help companies stand out from the competition and create growth.

Walgreens and e-commerce beauty retailer Birchbox team up to build an innovative retail experience in store and online. As part of the relationship, Walgreens will also acquire a minority equity interest in Birchbox.

Sedano's Supermarkets says it will launch the "world's first robotic supermarket." Get the details on the automated hyperlocal fulfillment center.

Retail is in Jennifer Skeen’s blood. From her first retail job at age 16 at JCPenney, she has loved the constant on-the-go and ever-changing landscape.

Welcome to Customer Psych 101. Review three areas in which retailers can benefit from implementing conversational commerce and where retailers should focus their research in each.

Explore why, after seven years and an estimated €500 million investment, grocery chain Lidl's new inventory management system is a no go.

Behind every individual there is an address – some physical, some temporary, and some digital – but each offers a unique view of that person, their behaviors and their preferences.

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