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Lisa Johnston

Managing Editor

ARTICLES BY THIS AUTHOR

October 2020

Target has opened 30 new locations this year, and while it’s placing associate and shopper safety at the forefront, it’s not letting a little pandemic strip away all of their personalities.

As with many of today's retail tech investments, the pandemic is accelerating the gap between the sellers that have invested in their robotics strategies and those that haven't. We explore how some of today's retailers are using robotics to secure success during the health crisis.

The hair and beauty retailer and distributor launched a new brand campaign at the start of the year aimed at helping consumers achieve salon results from the comfort of their home. It couldn't have picked a better time.

The retailer named a new SVP, general merchandising manager in advance of its first Investor Day.

Tractor Supply Company is implementing a store and channel clustering initiative that will help it optimize inventory at the store, category and SKU level across is 1,900-plus fleet. 

With holiday competition expected to be fierce, the retailer is updating its app, stores and checkout experiences with the hopes of making consumers more comfortable about their ability to retrieve items quickly during the pandemic.

Logistics will win retailers’ investment dollars in 2021, Forrester Research predicts, as they seek to maintain or grow business in a disrupted landscape.

Retail and food service sales rose 1.9% from August to September, the Census Bureau reported, reaching $549.3 billion. Learn what this could indicate for the industry for the holiday season and how retailers can best prepare.

Barnes & Noble confirmed it experienced a cybersecurity attack that resulted in unauthorized and unlawful access to some of its corporate systems.

Amazon third-party sellers grew sales more than 60% during the Oct. 13-14 event, tallying over $3.5 billion in sales.

Retailers and consumer goods companies looking to break out of their old way of doing things can look to companies that never operated with the standard playbook to begin with.

Bed Bath & Beyond has found buyers for its Christmas Tree Shops, Linen Holdings businesses and several distribution centers as it continues on its turnaround.

Kroger is getting more imaginative in its efforts to connect with consumers in their kitchens.

Green, who will also serve on the senior leadership team, was previously president and chief creative officer of the brand and has served as its interim head since March.

Think big. Act small. Scale fast: Learn how Ocean Spray is able to do just that by marrying technology with cross-functional leadership.

The Home Depot made a series of leadership changes that started near the top with the elevation of Ted Decker to president and COO.

The fleet optimization is being completed as part of its efforts to better meet the needs of today’s new consumer, along with increasing its digital investments and further integrating its digital and physical retail sales channels.

September 2020

The fulfillment wars continue, with Bed Bath & Beyond bringing same-day delivery to both its stores and Buybuy BABY locations.

In addition to announcing a new supply chain leader, the grocer also revealed the location of its next Ocado automated fulfillment center.

The expansion, which will bring the bots to 62 of its 112 locations, will result in the robots scanning more than 4.2 million products per day.

This advancement will enable the use of the universal coupon online, a feature that’s unavailable through the current standard.

After weeks of speculation, Amazon made it official. But will the retailer be able to collect as many new loyalty members this year with Walmart+ as a competitor?

Previously senior VP of channel innovation, a role she took on last year, Taylor replaces Jason Reiser, who has departed the company.

Lindblom will report directly to John Hartmann, COO and president of Buybuy Baby, and will lead the retailer’s enterprise technology transformation.

Sam’s Club intends to have its proprietary Scan & Go mobile payment technology in use at all of its fuel stations by the end of this year.  

Giving new meaning to the term “quick pivot,” BoConcept developed an e-commerce site with a virtual showroom and personalized chat service in the span of just two weeks in April.

Just a month after announcing it would sell its new headquarters and lean into remote working, REI has completed the sale of the 400,000-square-foot campus to Facebook.

The Michaels Companies shared details of its two newest store redesigns, completed to include both more shopper engagement opportunities and resources for today’s necessary fulfillment strategies.

While Kroger is seeing triple-digit growth in home delivery, shoppers continue to flock toward click-and-collect fulfillment because of the flexibility it offers. See how its navigating today's new customer to capture loyalty.  

While it’s tempting to chalk up the issue of having more visitors than a website can handle as good problems to have, the truth is that crashing from an influx is the stuff of e-commerce nightmares. Learn how the lifestyle brand managed its retail debut by developing a robust digital foundation.  

Walmart threw its hat in the ring (in the air?) as another retailer exploring the use of drones for delivery.

Pet retailers are making it easier for consumers to stock up on essentials for their four-legged family members during the pandemic.

While consumers remain concerned about the potential of COVID-19 resurgence and are adjusting their shopping habits as a result, two separate studies indicate that retailers are becoming more adept at serving their needs during this period of profound disruption.  

7-Eleven is yet another retailer teaming with Instacart to provide same-day delivery of thousands of convenience, alcohol, grocery and over-the-counter medicine items.

Walmart has developed a new way for kids to engage with toys this holiday season that combines their unboxing fervor with “choose your own adventure” engagement.

Macy’s, Inc. reported better-than-expected sales in the second quarter, with store losses supported by digital sales growth. Now it has the holiday season in its sights.

The beauty company's investment in artificial intelligence and augmented reality are paying off when it comes to consumer engagement.

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