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The denim retailer has been able to reduce its return rates by nearly 50%, as well as increase conversions and right-size its inventory levels through virtual try-on technology and recommendations.
Samir Desai has been named chief digital and technology officer of Abercrombie & Fitch Co., a new role for the company.
Apparel retailer Express is wading into social commerce with the pilot of a platform geared toward fashion influencers, who will be able to earn commissions.
Gap Inc. is simplifying its loyalty programs by folding four brand initiatives into a single system.
Bed Bath & Beyond shared details on its revamped New York City flagship store and launched a new scan-and-buy feature to mark the occasion.
Target and Ulta Beauty shared more details about the shop-in-shop experiences coming to Target stores.
Bed Bath & Beyond is opening a new flagship store in New York City on July 22, and direct-to-consumer darling Casper will join the fray its first branded shop-in-shop.
Valerie Jabbar has been named senior VP of The Kroger Co., succeeding the retiring Steve McKinney.
7-Eleven Bringing Mobile Checkout To All U.S. Stores By Next Year — And Blasting Slurpee Into Space Next Month
7‑Eleven has expanded Mobile Checkout technology to more than 2,500 new stores, with plans to equip the full U.S. fleet by next year. It's also blasting a Slurpee into a space.
Levi’s investments in artificial intelligence to improve both customer experience and demand forecasting are paying off, and the company will prioritize its fulfillment capabilities to further leverage stores and distribution centers in order to mana
Walmart has introduced a new augmented reality shopping experience in stores that encourages families to explore the aisles in search of Waffles + Mochi characters.
Vera Bradley shared more details about the steps it’s taking to boost its in-person and virtual customer service and experience capabilities.
The Ahold Delhaize supply chain network (ADUSA Supply Chain) is expanding its use of exosuits in its grocery distribution centers following successful pilots.
Belk is shuffling its leadership team — mostly notably including a new CEO — as the department store plots a post-bankruptcy future.
It’s always been “Bloomie’s” to some, and now the Macy’s-owned retailer is leaning into the legacy with a new concept store.
Walgreens Boots Alliance is increasing investments in micro-fulfillment centers as the retailer furthers its tech-enabled healthcare growth plans.
The Kroger Co. is beefing up distribution automation in a move that will double its capacity in the Ohio region.
The “lift and learn” technology uses computer vision and artificial intelligence to identify which products are being handled through such techniques as object recognition, gesture recognition and vector analysis.
Retailers are experiencing tremendous pressure on their fulfillment operations at a time when their workforce pool has been unprecedently squeezed.
When Freshly, the Nestle-owned subscription service focused on delivery healthy prepared meals, wanted to boost its personalization efforts, the company knew it had to get a better grip on its data management.
Growth in member demand outpaced total digital growth to hit a new record of $3 billion, supported by strong member engagement, average order value and buying frequency.
While it’s unclear how much of the pandemic-prompted digital disruption has staying power, it’s safe to say consumers have gotten a taste of the potential of tech-enabled convenience, and they like what they see.
The Lego Group will open the doors to a new store format that bridges digital and physical — one it intends to bring to more than 100 stores across the globe this year. Get a look inside.
Known as Duluth Custom Built, the tech walks users through seven steps to choose a made-to-order fit with more than 350 waist and inseam combinations, as well as a choice of slim, standard or relaxed fit.
After a year-plus of being shut in, consumers are ready to travel again and intend to look good while doing so.
Walmart is investing in drone delivery after a successful pilot showed encouraging results, joining retailers like Kroger in accelerating fulfillment-via-flight ambitions.
In addition to beefing up its digital experiences, Chewy is allocating investments toward managing the labor shortages that are making staffing its expanding fleet of fulfillment centers a challenge.
Hy-Vee is teaming with Google to bring its customer experiences to the next level.
The free program will provide free virtual classes to anyone, Walmart employee or not, with the intent to provide an introduction to and functional knowledge of a range of topics.
While Lululemon's digital investments continue to pay off as it adjusts to its new post-pandemic future. the company intends to keep stores a key component of its go-forward strategy.
Learn how the retailer's implementation resulted in not only bringing its customer service response times to previously unheard-of levels, but also prompted a meaningful cultural shift among its team members.
Amazon Prime Day will be held June 21-22 this year, and the company is once again throwing its weight behind its roster of small business sellers.
As part of its new customer service, the retailer is leveraging its partnership with video creation firm Eko for a new interactive Walmart Tire Finder experience.