Tim Denman is the editor in chief of RIS News. Tim has covered a variety of industries during his media career including car care, pharmaceutical and retail. He focuses his retail coverage on new and emerging technology whose implementation helps retailers provide a differentiated experience in a hyper-competitive landscape.
At CES 2021, Corie Barry laid out the three biggest operational challenges brought on by the pandemic and how the retailer seamless met them as well as its plans for a post-COVID world.
Consumers expect superior customer service, personalized assistance, immediate access to purchases, and a hassle-free experience whether shopping in-store or online. These seismic changes have forced retailers to digital transform at a faster pace than ever before.