Author Profile

The grocer redesigned its customer data by unlocking critical, previously siloed information. The initiative allowed Loblaw to customize offers at scale, resulting in personalized predictive deals delivered to millions of customers.

Innovations in shopper tracking technology provides next-gen insight into how customers, associates and merchandise move inside stores. Savvy retailers are seizing this opportunity to reimagine what the store is and can become.

In this RIS exclusive True Value supply chain VPs James Harrington and Lyndsi Lee discuss the retailer’s five-year supply chain transformation plan and how its latest investments are leading to unheard of levels of inventory accuracy.

The retailer has gone live with its new apparel-free, small-size format in four markets. Check out this sneak peek at the new stores and the department store chain’s new strategic approach.

For the first time in its history the apparel retailer has turned to an outside vendor to power its core IT solutions. See which solution provider The Buckle chose for its new POS and CRM and what the change in strategy means for the brand.

DSW’s SVP of customer experience and operations gives a behind the scenes look at the retailer’s omni evolution in this exclusive one-on-one with RIS.