Tim Denman is the editor in chief of RIS News. Tim has covered a variety of industries during his media career including car care, pharmaceutical and retail. He focuses his retail coverage on new and emerging technology whose implementation helps retailers provide a differentiated experience in a hyper-competitive landscape.
Consumers expect superior customer service, personalized assistance, immediate access to purchases, and a hassle-free experience whether shopping in-store or online. These seismic changes have forced retailers to digital transform at a faster pace than ever before.