The deployment of a general-purpose robot with “human-like intelligence” took place at a Mark's retail store in Langley, BC, Canada, during a week-long pilot in January.
The Canadian Tire Corporation-owned store successfully tested the general-purpose robot in a “real-life” store environment with 110 retail-related tasks completed correctly, including front and back-of-store activities such as picking and packing merchandise, cleaning, tagging, labelling, folding, and more.
Sanctuary Cognitive Systems Corporation (Sanctuary AI), announced it was the “first ever deployment of a unique system designed to deliver the world's first human-like intelligence in general-purpose robots at a customer commercial facility through its partnership with Canadian Tire Corporation (CTC).” The tested tasks had previously only been performed in Sanctuary AI's labs, which accurately mirrored the commercial setting to ensure a seamless technology implementation.
"Working with Sanctuary AI has enabled Canadian Tire Corporation to further explore cutting-edge innovations and accelerate operational efficiency,” said Cari Covent, VP, Data, Analytics and AI, Canadian Tire Corporation. “With the Mark's pilot, we were able to focus human resources on higher-value and more meaningful work, like customer service and engagement. By making strategic investments and working with partners like Sanctuary AI, we are furthering our customer understanding, customer experience, and operational efficiencies to drive our Better Connected strategy."
"Many organizations are facing labor challenges,” said Geordie Rose, co-founder and CEO, Sanctuary AI. “Our population is aging, birth rates are declining, and workers have more choice for what they do and where they work than ever in history. Through our partnership with Canadian Tire Corporation, we worked on analyzing how their work was done and what work people like and don't like doing, in both their retail and distribution center environments.
“In January we deployed a general-purpose robot to a retail store to attempt to perform many necessary but rudimentary tasks that people note finding unsatisfying or unfavorable. The results were spectacular. We are ecstatic to have accomplished this with Canadian Tire Corporation, one of Canada's leading companies."