CGS Opens Larger Atlanta-Area Office


CGS opened its new office in the City of Peachtree Corners, Gwinnett County, metro Atlanta. The a global provider of business applications, enterprise learning and outsourcing services, which has been in Atlanta for more than 10 years, outgrew its previous facility as it expanded its customer base and services.

“We’re excited to officially open our new facility to further provide best-in-class services to current and future customers,” said Phil Friedman, president and CEO, CGS. “With the continued expansion of our contact center business, it was essential to not just find a larger space, but one with improved security and technology capabilities. The Peachtree Corners venue allows for advancing the support of our global customer base.”

The Atlanta-based venue is a high-volume contact center office, providing help desk, tech support, customer care, sales and financial process outsourcing services. The new facility provides much-needed room for growth for its 350 dedicated customer service professionals as well as access to key technology and facility upgrades to better serve the company’s customers and its employees. The 55,000-square-foot space allows for up to 1,200 employees, more than doubling its previous location. The facility also includes a biometric security system, secured access rooms, and a state-of-the-art data center for reliable operations and to protect in the handling of sensitive customer information.

“We are excited that CGS is nearly doubling their footprint in Gwinnett,” said Georgia Department of Economic Development commissioner Pat Wilson. “Not only will CGS be able to provide the best support to their customers from this new Peachtree Corners location, but they will have access to Gwinnett’s incredible economic development resources.”

“CGS’s decision to locate in Gwinnett makes a great statement about the company’s confidence in the strength of our business environment,” said Gwinnett County Commission chair Charlotte Nash. “We are excited to welcome them to our community and are confident that they will see continued growth and success here.”

The new facility also offers added training space to accommodate the anticipated growth. CGS maintains its own training practice and the training team members are co-located with the agents in each of its global facilities. Customized to meet each client’s needs, agents are trained on-site to provide the required customer care and technical support.

“Beneficial for CGS new hire and customer training, the facility boasts six high-tech training rooms,” said Gary Fickey, vice president, operations & customer support, CGS Atlanta. “We are very excited about the opportunities the Peachtree Corners location provides for our customers and our employees.”

The new facility, located at 3795 Data Drive in Peachtree Corners, is one of CGS’s 18 global locations. The office currently houses 350 full-time employees who provide business process outsourcing services to some of the world’s largest brands.

“We are very happy to welcome CGS to Peachtree Corners,” said City of Peachtree Corners mayor Mike Mason. “The city is home to a wide range of businesses, from large corporations to small, family-owned shops, all of which have enjoyed the many benefits of a Peachtree Corners location. Our city is a regional job hub and we can offer a deep pool of workforce professionals which will serve CGS well in terms of hiring well-qualified talent.”

With a base of thousands of multilingual, dedicated call center agents located in North America, South America, Europe and the Middle East, CGS currently supports many of the world's industry-leading brands, including global retailers, healthcare providers, technology and telecom providers and global hospitality brands. CGS's innovative, scalable and flexible outsourcing solutions include help desk solutions, technical support, customer care, sales and channel management, and finance and accounting.

“We are proud to welcome a global leader like CGS to Gwinnett,” said Megan McDonald project manager at Partnership Gwinnett. “We are confident that they will benefit from the strength of our workforce, business climate and other competitive advantages as they grow here and in markets around the world.”

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