David's Bridal is taking its conversational marketing strategy round-the-clock. Learn how its chatbot will help contact customers anytime to book appointments, text with stylists, and place secure orders.
Albertsons Companies and Google have entered a multi-year partnership to bring innovative technology, like integrating with Google Maps and predictive grocery list building, to the grocer’s omnichannel customer experience.
Investments in AI-powered predictive and prescriptive analytics will more than double in the next two years. Find out what’s driving the change, and more importantly, how retailers can take a smart approach to implementation.
Consumers expect superior customer service, personalized assistance, immediate access to purchases, and a hassle-free experience whether shopping in-store or online. These seismic changes have forced retailers to digitally transform at a faster pace than ever before.
Messaging apps, AI and self-service customer support options such as adaptive FAQs with interactive guides have allowed retailers to scale-down contact centers to rely more on chatbot technology and give customers the quick and reliable answers they need.
Amazon has launched digital gift guides and exclusive storefronts ahead of its annual Prime Day event. Learn how it's aiming to make e-commerce holiday shopping easier and the role its Alexa voice commerce tech will play.
Retailers have spent the past few months putting out fires, with no extra time to plan for the future. As physical stores reopen, here are five things to help you refocus your strategy and stay ready for anything.
Ulta Beauty posted record e-commerce growth and launched new digital technology, including a new chatbot, service-booking tool, and updated GLAMlab capabilities in its Q2. Learn how Ulta is meeting the needs of beauty shoppers during the health crisis.
Carrefour and Google have launched a new voice-based grocery shopping experience, via Google Assistant. Uncover how the service works and aims to simplify and personalize the grocery shopping experience in France.
Lululemon Athletica posted solid digital sales, but the boost in online activity wasn’t enough to save it from a 17% sales dip, as temporary store closures due to the COVID-10 pandemic took place. Learn how intelligent sourcing capabilities and virtual engagement is helping the retailer to capture online sales, a trend it hopes will continue post-pandemic.
Amazon and Walmart are still battling it out for retail dominance with breakneck innovations and technology investments. Last time we reported on how these two giants stack up, readers voted on who was winning in five key areas. Get the results and updates on where they are today in these critical growth areas.
With a mountain of challenges comes a single simple question: How to get consumers into the store and keep them coming back? Here are some innovative technologies that show promise for even greater disruption in the store.
What defines customer experience today and how will it evolve through the year 2030? A comprehensive global research study reveals four new retail rules to abide by in the coming decade: where we are today, where retail will be by 2030, and the technology in play for each.
In our July feature story RIS looks at how Amazon and Walmart stack up when it comes to Loyalty Programs, Acquisitions, Click and Collect, Grocery Shopping, and Voice Shopping. Then we give readers the chance to weigh in to determine who wins in the "Battle of the Behemoths."
The mega retailer has partnered with Apple to bring its popular Walmart Voice Order grocery shopping solution to the Siri platform. Hear the details of the new partnership and how the AI solution streamlines on-the-go shopping.
Jeff Bezos is no longer the richest man in the world after shares dipped on news of Amazon’s profit slide. Meanwhile the retailer expanded its Amazon Hub Counter service into three new brick and mortar retailers.
The acquisition of Silicon Valley based Apprente furthers McDonald’s commitment to voice-based ordering in its drive thru lanes and mobile ordering initiatives. Learn the details and what it means for the massive quick serve restaurant chain’s tech roadmap.