Customer Analytics

The suite of customer management solutions provides the retailer with real-time feedback into the customer experience and insight into how to increase shopper engagement.

Leading grocers step on the gas to deploy technologies that competitors will find hard to match if they fall behind. Findings in the 4th Annual Grocery Tech Trends Study uncover tectonic shifts in digital strategy and analyze 66 individual technologies that grocers can benchmark against.

Innovations in shopper tracking technology provides next-gen insight into how customers, associates and merchandise move inside stores. Savvy retailers are seizing this opportunity to reimagine what the store is and can become.

The grocer redesigned its customer data by unlocking critical, previously siloed information. The initiative allowed Loblaw to customize offers at scale, resulting in personalized predictive deals delivered to millions of customers.

The grocer’s AI-powered relationship engine tailors the shopping experience in real-time, allowing Weis to build meaningful relationships with customers.

Walmart is exploring how artificial intelligence can contribute to the store experience in a real-world shopping environment. Take a video and photo tour of the mega retailer's new Intelligent Retail Lab (IRL) inside a Walmart Neighborhood Market grocery store.

The fight for market share continues to wage on. To emerge victorious retailers need a holistic view of their micro and macro markets ― a view that only geographic analytics can provide.

Reinventing retail is an obligation to the consumer, an essential commitment that is critical in a dynamic, fast-moving and fiercely competitive marketplace.