Customer Analytics

Today’s most tech-savvy retailers are not only leveraging data — they’re completely data-obsessed. Not only that, but they’re investing into innovative technology to collect and unlock the power of this data.

Thursday, Oct 21, 2021, 2:00 PM EDT

With the shift in how customers are thinking about their data and the decline in third-party data, retailers now need to rely more on the information they can control.

Retailers looking to get ahead of ongoing customer-first data privacy practices need to act now or risk causing disruptions to some of the most critical parts of their customers’ digital experiences.

PepsiCo is launching its Pepviz insights framework to retailers, seeking data-sharing partners to develop the technology into customized solutions.

RIS benchmarks the state of the retail supply chain, identifies technologies that are keys to success, and recommends ways retailers can build a supply chain of the future that ensures resiliency against the next major disruption.

How can retailers improve product discovery, drive inspiration, and uplift performance? In this session, you’ll hear how EyeBuyDirect – one of the US’s leading online eyewear retailers, is collaborating with Visenze on AWS to achieve 28X ROI.

If consumer behaviors are changing seemingly by the day, is technology now getting in the way of adapting to those changes? What’s the sense of investing in personalization if you simply cannot manage the complexity that goes along with it? 

Rite Aid is utilizing customer data models and consumer-led insights to improve customer value perception digitally, and at more than 2,500 stores.

The denim retailer has been able to reduce its return rates by nearly 50%, as well as increase conversions and right-size its inventory levels through virtual try-on technology and recommendations.

Retailers are coming to terms with the fact that omnichannel isn’t going away, and for this reason, they’re rethinking everything.