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Customer Analytics

A collection of news, articles and other featured content about Customer Analytics.

CVS plans to complete around 600 HealthHUBs this year, 1500 by the end of 2021. Hear from CVS CEO Larry Merlo on the rapid rollout and how CVS is extending the intersection between data analytics and technology it has created to health outcomes.

Brick and mortar must stop wasting physical location data. For too long, physical retailers have relied on outdated tactics to attract shoppers. The real and continued threat of online shopping means that physical players must unlock all data points.

E-commerce accounts for only 11.2% of total U.S. retail sales still, a reminder that traditional retail stores still hold leverage. Here two technology trends retailers should use to optimize their shoppers’ in-store experiences and convert browsers into buyers.

The regional grocers can now tap into shopper data and behavior, using sophisticated machine learning algorithms to serve relevant product content to customers throughout the shopping journey.

The key to building on subscription and rental models is by delivering additional value to members that will inspire them to join a program. Find out how.

Creating a culture around the customer and their needs has become a roadmap to success for retail stores in an age where online shopping provides shoppers an easier alternative to trekking outside. To update and inspire you, RIS takes a vivid look at the most fascinating customer-centric stores of 2019 and the next-gen tech they spotlight. If you want to remain relevant in 2020, don’t miss this.

While store traffic declined, this year’s rendition of the official kick off to the holiday shopping season raked in a record $7.4 billion in online sales. Check out the early results.

True digital transformation can only take place when retailers have a 360-degree view of the consumer. Download this exclusive infographic to discover how having unified customer data allows retailers to personalize shoppers’ experiences and target them at the right time via the right channel.

Consumers are craving shopping experiences that meet their immediate needs at any particular moment along the shopping journey. The need to unify data across the enterprise from different sources and to capture in-store data, has never been stronger. Learn how a customer data platform transforms touchpoints into exceptional experiences.

In this unique Special Report, RIS uncovers why a small group of retailers are scoring big gains in the battle for consumers and how they are reshaping the competitive landscape. Join us as we examine consumer behaviors in grocery retail and the significant steps retailers are taking and the technologies they are implementing to respond to them.

Today the channel is the customer. Ensuring a seamless transition between online and offline requires a holistic approach from the top-down - but it is possible to achieve.

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