Customer Analytics

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Customer Analytics

A collection of news, articles and other featured content about Customer Analytics.

Investing in the Analytic Future

REGISTER NOW! Date: July 30th, 2020 @ 2:00 PM EDT Retailers and consumer goods companies need to be able to react seamlessly in real-time to unforeseen challenges. The worldwide COVID-19 crisis exposed holes in their ability to effectively predict and meet unprecedented demand.

Medallia Partners with Adobe to Deliver View of End-to-End Customer Experience Journey

Medallia, Inc. has announced an integration between Medallia Experience Cloud and Adobe Experience Platform (AEP) that gives brands comprehensive insights into the complete customer journey to deliver highly personalized real-time experiences that increase purchase frequency. 

Retail and Consumer Good Analytics Study 2020

RIS and CGT uncover the analytic shifts happening in retail and consumer goods today and benchmark the industry’s analytic maturity in this interactive and exclusive report.

The new personalization platform will allow Walgreens to launch an individually tailored prescription experience and Boots to launch a bespoke beauty experience, among other personalized offerings. Get the details.

REGISTER NOW! Date: July 16, 2020 at 11:00 AM EDT The ability for retailers and CPG companies to accurately forecast short-term consumer demand and ensure products are available to consumers when they need them most has been thrust to the forefront with the onset of the worldwide health crisi

A look at the questions that may help companies recover faster from the COVID-19-fueled consumer-pantry-loading-on-steroids event.

Learn how Batteries Plus has realigned its store operations in the wake of COVID-19 using customer feedback.

While AI and machine learning (ML) offer retailers great leaps toward offering exceptional customer experiences, customer data lies at the heart of these operations, and protecting that data will be key as retailers implement automation and personalization strategies.

In order to adjust to the new demands of seamless customer-centric experiences, grocers are taking hard looks at their operations and the tech powering them.

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