Customer Relationship Management (CRM)

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Customer Relationship Management (CRM)

A collection of news, articles and other featured content about Customer Relationship Management (CRM).

Djamel Toubrinet, Cegid; James Stratton, Ascent Enterprise Solutions; Dick Calio, R.J. Calio Consulting; and Joe Skorupa, RIS discuss how to capture missed opportunities and become a leader in today’s retail environment.

The revamped Speed Perks program offers customers a fast and easy way to earn rewards. Discover the new features and how they help set the program apart from the competition.

For brick and mortar to thrive, stores need to offer a personalized customer experience that fosters loyalty between the shopper and the retailer. But how do you solve this seemingly simple, but extremely complex challenge.

Long-term success hinges on the ability to build long-term loyalty. See which retailers join Nordstrom, Kohl’s and CVS on this annual ranking of the retailers with the most effective loyalty programs.

The acquisition unites Salesforce’s 1.4 million clients with Tableau’s 1 million. Get the details.

Lee Holman, IHL Group; David Dorf, Infor Retail; and Joe Skorupa, RIS News discuss the trends and technology that will play a major role in 2019. The trio of industry leaders also review the results from RIS’ annual Retail Technology Study.

For the first time in its history the apparel retailer has turned to an outside vendor to power its core IT solutions. See which solution provider The Buckle chose for its new POS and CRM and what the change in strategy means for the brand.

The grocery segment continues to face pressure from online competition, forcing traditional brick-and-mortar chains to up their in-store game. See which grocers joined Trader Joe’s and Aldi in this vital ranking of the store experience.

The retailer’s loyalty program is one of the most successful in the industry with over 90% of its sales coming from members. See what improvements Vitamin Shoppe has made to the program to keep it front of mind for shoppers.

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