Customer Relationship Management (CRM)

Press enter to search
Close search
Open Menu

Customer Relationship Management (CRM)

A collection of news, articles and other featured content about Customer Relationship Management (CRM).

Creating a culture around the customer and their needs has become a roadmap to success for retail stores in an age where online shopping provides shoppers an easier alternative to trekking outside. To update and inspire you, RIS takes a vivid look at the most fascinating customer-centric stores of 2019 and the next-gen tech they spotlight. If you want to remain relevant in 2020, don’t miss this.

Treating consumers well when they need help is a key factor to retailers’ overall success. While seemingly simple, top-notch customer service remains an elusive goal for some. See who joins Neiman Marcus, Publix and Trader Joe’s in the ranks for best customer service as RIS examines the “10 Best Retailer's for Customer Service in America 2020.”

Big Lots is investing in next-gen technology to curate a unified view of shoppers’ physical, digital and omnichannel journeys to provide a meaningful and memorable path to purchase and increase loyalty.

By taking a stand on social issues retailers risk alienating 30%-40% of their customers, so why do it? Because taking a stand adds a layer of meaning to a retailer’s brand image and deepens engagement with shoppers.

Djamel Toubrinet, Cegid; James Stratton, Ascent Enterprise Solutions; Dick Calio, R.J. Calio Consulting; and Joe Skorupa, RIS discuss how to capture missed opportunities and become a leader in today’s retail environment. This panel of industry leaders also provide tangible advice to ensure you never miss a sale.

The retailer’s upcoming Little Blue Cabin stores will provide customers a unique coffeehouse experience. See what sets these stores apart and where the first crop of new-age cafés will be placed.

The revamped Speed Perks program offers customers a fast and easy way to earn rewards. Discover the new features and how they help set the program apart from the competition.

For brick and mortar to thrive, stores need to offer a personalized customer experience that fosters loyalty between the shopper and the retailer. But how do you solve this seemingly simple, but extremely complex challenge. In this month’s RIS’ exclusive we unlock the keys to in-store personalization.

Department stores are racing to master omnichannel in their efforts to win customer loyalty.

Show More