Unleashing the X factor in customer experience post-Covid demands continually adding next-gen capabilities. Learn the secret to how Prose, lululemon, Hobbycraft and others are staying at the leading edge of CX.
Modern relationship management is all about combining together data, both structured and unstructured, from multiple sources, to create unique, personalized experiences that keep customers coming back for more.
Connecting with and capturing the attention of customers amid a sea of shopping options is a near-impossible feat, but with clienteling technology and fresh customer data at their fingertips, retailers can set the standard for rewarding and memorable experiences.
Cos Bar customers can now communicate with beauty specialists in a multitude of ways, as well as request a virtual or in-store appointments. Learn how the beauty retailer is giving its customers a new personalized experience.
REGISTER HERE! Date: Nov. 19th, 2020 at 2:00 PM ET Shoppers needs have changed more than ever before in 2020. They were already becoming more digitally engaged before COVID-19 hit, but the pandemic drove faster adoption of technology-based shopping and far higher expectations for personalization as part of the shopper experience.
The rise in contactless fulfillment is nothing new to any retailer that’s sold anything in the last six months. But while taping a paper sign to your door might have cut it during the early days of the pandemic, shoppers are getting savvier and more demanding, and retailers need to follow suit.
Whether a national chain or a mom-and-pop, all retailers were plunged into a new operating model at the onset of COVID-19. In this case study, we explored how two different grocers modernized their route to market and their digital storefronts in order to successfully serve customers during the health crisis.
While COVID-19 has wrought great uncertainty, dramatic shifts in consumer behavior have also unlocked opportunities for savvy retailers. Learn how a next-gen tech infrastructure coupled with strong leadership can help seize these opportunities.