Customer Relationship Management (CRM)

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Customer Relationship Management (CRM)

A collection of news, articles and other featured content about Customer Relationship Management (CRM).

Walmart is set to scale its AI-powered cleaning robots, allowing associates to focus on customer service instead of mundane tasks. Check out the mega retailer’s plan for the autonomous robots.

It is all about the experience. That is the trending mantra across the industry, and the heart and soul of the retail renaissance. Check out how leading retailers like Walmart, Amazon, DSW and lululemon are leading the charge on the experiential retail front.

“Remaking the consumer experience will be an increasingly important competitive differentiator," said CEO Larry Merlo. Uncover what that means for the retailer's concept stores launching early next year.

Shoppers tell RIS they want retailers to reinvent boring mobile apps, reinvigorate dying stores, personalize offers, and add technology to the shopping journey to make it convenient and compelling.

This benchmark research examines trends identified by 5,000 shoppers that provide guideposts for setting a strategic course for growth today and into the future.

Perry Ellis International has converted and migrated its data from a legacy CRM system. Discover how its new CRM system will help the retailer meet customers’ high expectations.

The acquisition accelerates United Natural Foods ‘Build out the Store’ growth strategy and now makes it one of the largest grocery wholesalers in the world.

Was Build-A-Bear Workshop's "Pay Your Age Day" event its most successful failure?

Your business is what you do. Your reputation is what people think you do. This is a harsh truth of the marketplace and one that can be painful to retail tech vendors.

Download this Retail IQ report and explore how to make mobility a key component of your organization and align next-gen capabilities to unify the enterprise, meet customer demand, and empower employees.

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