Customer Relationship Management (CRM)

Press enter to search
Close search
Open Menu

Customer Relationship Management (CRM)

A collection of news, articles and other featured content about Customer Relationship Management (CRM).

Shoppers tell RIS they want retailers to reinvent boring mobile apps, reinvigorate dying stores, personalize offers, and add technology to the shopping journey to make it convenient and compelling.

This benchmark research examines trends identified by 5,000 shoppers that provide guideposts for setting a strategic course for growth today and into the future.

Perry Ellis International has converted and migrated its data from a legacy CRM system. Discover how its new CRM system will help the retailer meet customers’ high expectations.

Was Build-A-Bear Workshop's "Pay Your Age Day" event its most successful failure?

The acquisition accelerates United Natural Foods ‘Build out the Store’ growth strategy and now makes it one of the largest grocery wholesalers in the world.

Your business is what you do. Your reputation is what people think you do. This is a harsh truth of the marketplace and one that can be painful to retail tech vendors.

The 2018 "Top 100 Global Brand Love List" sheds light on which retailers consumers not only connect with, but share their love with others in social media posts. Discover which 10 retailers topped the list and joined the ranks of Amazon, Etsy, and Apple as top loved brands.

Download this Retail IQ report and explore how to make mobility a key component of your organization and align next-gen capabilities to unify the enterprise, meet customer demand, and empower employees.

Modell's fully customized POS software solution makes customer-centric retailing a reality and is the linchpin for the retailer’s continued omnichannel investment. Hear from the architects of the project in this exclusive RIS’ cover story.

Download this Technology Solutions Guide to discover how to best utilize loyalty programs and customer relationship management (CRM) to overcome challenges and gain loyalty from fickle shoppers.

Show More