Customer Relationship Management (CRM)

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Customer Relationship Management (CRM)

A collection of news, articles and other featured content about Customer Relationship Management (CRM).

It is all about the experience. That is the trending mantra across the industry, and the heart and soul of the retail renaissance. Check out how leading retailers like Walmart, Amazon, DSW and lululemon are leading the charge on the experiential retail front.

Walmart is set to scale its AI-powered cleaning robots, allowing associates to focus on customer service instead of mundane tasks. Check out the mega retailer’s plan for the autonomous robots.

Computer telephony integration enabled call distribution and customer relationship management bring next-gen service to the call center.

“Remaking the consumer experience will be an increasingly important competitive differentiator," said CEO Larry Merlo. Uncover what that means for the retailer's concept stores launching early next year.

This benchmark research examines trends identified by 5,000 shoppers that provide guideposts for setting a strategic course for growth today and into the future.

Shoppers tell RIS they want retailers to reinvent boring mobile apps, reinvigorate dying stores, personalize offers, and add technology to the shopping journey to make it convenient and compelling.

The department store segment continues to reinvent itself through acquisitions and an increased focus on off-price merchandise. Apparel Magazine's annual ranking of the top department stores saw a new retailer in the top spot. See where Macy's, Kohl's, Sears and others ranked.

Department stores are racing to master omnichannel in their efforts to win customer loyalty.

Download this Retail IQ report and explore how to make mobility a key component of your organization and align next-gen capabilities to unify the enterprise, meet customer demand, and empower employees.

Download this Technology Solutions Guide to discover how to best utilize loyalty programs and customer relationship management (CRM) to overcome challenges and gain loyalty from fickle shoppers.

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