Customer Relationship Management (CRM)

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Customer Relationship Management (CRM)

Amazon. To the customer the word is synonymous with low prices, unlimited assortment, and fast and free shipping.

Download this Retail IQ report and discover the dos and dont's of modern clienteling and how retailers can utilize up-to-date technology to improve shopper engagement and loyalty.

With the launch of a new pricing strategy and loyalty program GNC is driving shoppers back to its stores and resurrecting its struggling sales. Learn the latest as the retailer repositions.

What's coming down the pike for lululemon? Click-and-collect, a mobile app and more. Read on to peak into the athletic apparel company's future.

Forman Mills is poised to enter its next stage of growth and expansion in connection with a recent investment. Find out what end-to-end software suite will support its growth plans.

Download this Retail IQ report and discover how leading retailers are leveraging in-store digital technology to ensure associates are able to provide consumers with the personalized service they demand.

Download the 14th Annual Store Systems Study and examine the widening gulf between IT leaders and laggards and benchmark your efforts against the industry’s leaders.

Based on our insight working with hundreds of brands, here are three foolproof ways to keep customers engaged — and better yet addicted and coming back for more

Kohl's hopes to lower inventory per store, improve fulfillment from stores, improve mobile conversion, and more.

Check out this special report and relive the highlights and discover what you might have missed from the NRF Big Show 2017.

Click here to view full report.

AI and Demand Planning

Download this Retail IQ report and learn how through the use of sophisticated artificial intelligence platforms leading retailers are gaining unheard of insight into the wants and needs of the consumer.

NRF's annual expo is called the Big Show for a reason, no matter how hard you try you just can't see it all. Check out the news, trends and sessions that were all the rage at this year's show and catch up on what you might have missed.

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