Customer Relationship Management (CRM)

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Customer Relationship Management (CRM)

A collection of news, articles and other featured content about Customer Relationship Management (CRM).

Your business is what you do. Your reputation is what people think you do. This is a harsh truth of the marketplace and one that can be painful to retail tech vendors.

Was Build-A-Bear Workshop's "Pay Your Age Day" event its most successful failure?

The acquisition accelerates United Natural Foods ‘Build out the Store’ growth strategy and now makes it one of the largest grocery wholesalers in the world.

The 2018 "Top 100 Global Brand Love List" sheds light on which retailers consumers not only connect with, but share their love with others in social media posts. Discover which 10 retailers topped the list and joined the ranks of Amazon, Etsy, and Apple as top loved brands.

Personalization, Personalized Marketing

Mega-retailers and mega-vendors are aggressively investing in ways to hack our basic human senses. They are using biological data and human emotion algorithms that fuse the physical, digital and biological spheres.

Modell's fully customized POS software solution makes customer-centric retailing a reality and is the linchpin for the retailer’s continued omnichannel investment. Hear from the architects of the project in this exclusive RIS’ cover story.

As the arts and crafts segment continues to struggle, industry leader Michaels is deploying a host of new technology to greater connect with core customers and lure casual shoppers to the brand.

Download this Retail IQ report and explore how to make mobility a key component of your organization and align next-gen capabilities to unify the enterprise, meet customer demand, and empower employees.

Download this Technology Solutions Guide to discover how to best utilize loyalty programs and customer relationship management (CRM) to overcome challenges and gain loyalty from fickle shoppers.

As retailers clamor to perfect their personalization efforts, Walmart has launched a new concierge shopping service. While an expensive step up from Amazon Prime, members can text nearly any shopping request and Jetblack will deliver them same or next day.

This lag between buying and owning can easily lead to customer dissatisfaction if not handled just right. Here are five important reasons why retailers should strive to control the post-click experience themselves, rather than handing it off to a third party.

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