Djamel Toubrinet, Cegid; James Stratton, Ascent Enterprise Solutions; Dick Calio, R.J. Calio Consulting; and Joe Skorupa, RIS discuss how to capture missed opportunities and become a leader in today’s retail environment.
For brick and mortar to thrive, stores need to offer a personalized customer experience that fosters loyalty between the shopper and the retailer. But how do you solve this seemingly simple, but extremely complex challenge.
Lee Holman, IHL Group; David Dorf, Infor Retail; and Joe Skorupa, RIS News discuss the trends and technology that will play a major role in 2019. The trio of industry leaders also review the results from RIS’ annual Retail Technology Study.
For the first time in its history the apparel retailer has turned to an outside vendor to power its core IT solutions. See which solution provider The Buckle chose for its new POS and CRM and what the change in strategy means for the brand.
The grocery segment continues to face pressure from online competition, forcing traditional brick-and-mortar chains to up their in-store game. See which grocers joined Trader Joe’s and Aldi in this vital ranking of the store experience.
By using data insights to expand staff knowledge and deepen the customer relationship, retailers are turning new technologies into rising revenue, creating unique and personalized experiences for customers across all channels.
The retailer’s loyalty program is one of the most successful in the industry with over 90% of its sales coming from members. See what improvements Vitamin Shoppe has made to the program to keep it front of mind for shoppers.