Customer Relationship Management (CRM)

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Customer Relationship Management (CRM)

A collection of news, articles and other featured content about Customer Relationship Management (CRM).

Modell's fully customized POS software solution makes customer-centric retailing a reality and is the linchpin for the retailer’s continued omnichannel investment. Hear from the architects of the project in this exclusive RIS’ cover story.

Download this Retail IQ report and explore how to make mobility a key component of your organization and align next-gen capabilities to unify the enterprise, meet customer demand, and empower employees.

This lag between buying and owning can easily lead to customer dissatisfaction if not handled just right. Here are five important reasons why retailers should strive to control the post-click experience themselves, rather than handing it off to a third party.

As retailers clamor to perfect their personalization efforts, Walmart has launched a new concierge shopping service. While an expensive step up from Amazon Prime, members can text nearly any shopping request and Jetblack will deliver them same or next day.

Download this Technology Solutions Guide to discover how to best utilize loyalty programs and customer relationship management (CRM) to overcome challenges and gain loyalty from fickle shoppers.

Starbucks hones in on developing digital relationships with occasional shoppers and launches a new labor routine, moving from a one-size fits all deployment plan to a dynamic store specific solution. Learn the details of the coffee giant's latest strategies.

Download this must-read benchmark research report to find out how retailers are responding to fast-moving changes in the marketplace and the investments they are making in game-changing technology.

Download RIS/CGT's annual analytics benchmark research and rate your organization's analytics maturity against the industry leaders.

Download this special report to discover how providing an engaging, tailored experience requires a mix of new-school tech and old-school knowhow.

Which retail solutions providers are the best to work for?

In the race for the next great retail tech breakthrough nothing is more vital than attracting and maintaining top talent. See which retail solution providers scored highest in this annual ranking of the top companies to work for.

This annual look at the world’s most valuable tech brands is filled from top to bottom with retailers and retail solution providers. See which industry stalwarts made the coveted list and how much their brands are worth.

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