Customer Relationship Management (CRM)

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Customer Relationship Management (CRM)

A collection of news, articles and other featured content about Customer Relationship Management (CRM).

Check out RIS’ annual look at the highlights and key trends from the NRF Big Show 2018. Relive the big moments and catch up on what you might have missed.

The retailer’s latest tech advancement provides a single, holistic view of the customer and improved omnichannel capabilities with enhanced digital tools and information across its CRM. Learn how the new tech will help Columbia personalize the customer experience.

Store Systems, Store Experience

Major takeaways about important trends, technologies and the whole shabang from the RIS/IHL 2018 Store Experience Study.

For the second year in a row, RIS News kicks off the New Year with a salute to 10 of retail technology’s most influential and innovative women.

We asked leading retailers, analysts and solution providers to scan the horizon and predict what the next 12 months will hold for the rapidly transforming retail industry.

The retailer is deploying a next-gen planning and execution solution to better understand customer and basket information and distribute personalized promotions.

Mobile technology is retail's do-it-all tool and a major element of a successful retail organization. Learn how leading retailers are putting the technology to use in the field and reaping bottom line benefits.

Discover what it takes to build an emotionally connected shopper base and how to best capitalize on your most engaged customers according to the results to a new survey of more than 9,000 consumers.

This Roadmap report provides a framework for utilizing sophisticated artificial intelligence solutions and execution engines to successfully communicate with consumers and power the ongoing digital transformation.

Find out how to tap the value of mobile POS as a way to convert checkout clerks into product advocates, problem solvers and brand ambassadors.

Personalization, Personalized Marketing

The top five retailers that execute personalized marketing well include Amazon, Nordstrom, Walmart, Macy’s, Best Buy and “No One,” according to the just-published report “Closing Big Gaps in Personalilzation.” Technically, Amazon came in first place and “No One” second, but there is a caveat.

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