Customer Relationship Management (CRM)

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Customer Relationship Management (CRM)

A collection of news, articles and other featured content about Customer Relationship Management (CRM).

The grocery segment continues to face pressure from online competition, forcing traditional brick-and-mortar chains to up their in-store game. See which grocers joined Trader Joe’s and Aldi in this vital ranking of the store experience.

Lee Holman, IHL Group; David Dorf, Infor Retail; and Joe Skorupa, RIS News discuss the trends and technology that will play a major role in 2019. The trio of industry leaders also review the results from RIS’ annual Retail Technology Study.

The retailer’s loyalty program is one of the most successful in the industry with over 90% of its sales coming from members. See what improvements Vitamin Shoppe has made to the program to keep it front of mind for shoppers.

The apparel retailer’s next-gen customer data and identity platform is unifying the brand’s shopper info and facilitating meaningful personalization in-store and out. Learn the details and how the cutting-edge tech is helping the brand connect with previously unknown shoppers.

If you want a good snapshot of the the drivers of change in the retail industry directly from those doing the driving, go to ShopTalk. After three days in Las Vegas and participating in dozens of sessions and industry conversations, here is the best of ShopTalk 2019.

It is all about the experience. That is the trending mantra across the industry, and the heart and soul of the retail renaissance. Check out how leading retailers like Walmart, Amazon, DSW and lululemon are leading the charge on the experiential retail front.

This benchmark research examines trends identified by 5,000 shoppers that provide guideposts for setting a strategic course for growth today and into the future.

Computer telephony integration enabled call distribution and customer relationship management bring next-gen service to the call center.

Walmart is set to scale its AI-powered cleaning robots, allowing associates to focus on customer service instead of mundane tasks. Check out the mega retailer’s plan for the autonomous robots.

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