February 2019

Retailers that can navigate changing consumer demands and evolving retail technology, and can seamlessly integrate digital into the store will benefit from the industry’s metamorphosis ― coming out stronger and more profitable on the other side.

BOPIS can help retailers meet need-it-now consumer demand and level the playing field against the online competition. But get it wrong and the service can do more harm than good. See which 10 retailers are getting it right.

Last year Walmart ended its mobile-checkout program, Scan & Go, and launched its associates-powered mobile checkout program. Now it seems theft may be the reason for the switch from self-checkout to associate checkout. Get the details.

To survive and even thrive, grocery retailers need to recognize and act on these three trends that will shape the industry.

Brand Keys’ “2019 Customer Loyalty Engagement Index (CLEI)” shows which retail brands shoppers are loyal to. Find out why Target, Walmart, Home Depot, and T.J. Maxx topped the lists and which retailers ranked above the rest in six retail categories.

The NRF Big Show is massive, and no matter how hard you try you just can’t see it all. Check out RIS’ annual wrap up report and catch up on what you might have missed.