How Albertsons Transformed the Checkout Experience With AI and Robotics

Liz Dominguez
Managing Editor
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Award-winning Albertsons has been at the forefront of digital transformation within the grocery industry.

From implementing innovative automation platforms to intelligent robotic solutions, the brand has learned how to unlock the power of frictionless checkout to maintain unhindered customer flow and grow revenue, while also elevating the consumer experience. 

Discover how Albertsons: 

  • Accelerated the time to identify defects, resulting in faster deployment of software updates to POS systems in more than 2,200 stores
  • Automated over 800 checkout regression test cases
  • Became the first retailer globally to automate the testing of fuel pump payments including EMV card transactions

Learn how a consumer-centric strategy coupled with the right technological capabilities enabled this experience and allowed for a differentiated experience — and how you can implement a similar strategy in your own business.

Hear From:


Mike Friedel

Sr. Director, Retail Customer Solutions, Albertsons Companies

Friedel is responsible for the engineering, quality, and optimization of the Point of Sale (POS), fuel, asset protection, and other customer facing technologies across over 2200 stores at Albertsons. 

Joshua Wilber

Software QA Engineer, Albertsons Companies

Wilber has worked at Albertsons for over two years as a Software QA Engineer. During that time, Wilber has worked on multiple automation projects, including frontend point-of-sale and fuel pump testing. Wilber has been directly responsible for implementing the use of robotics and payment certification tools into automation frameworks, improving the quality of new releases by increasing test coverage.

Paul Kaye

Founder and CEO, IntelliQA

Kaye is a chartered engineer, a chartered IT professional, a member of the Institute of Directors, a fellow of the Institution of Engineering and Technology, and a fellow of the Royal Society of Arts, Science and Manufacture. IntelliQA is a consultancy that helps leading retailers, point of sale providers, and acquirers transform their IT delivery by using advanced test automation, robotics, and payment-specific components to eliminate test bottlenecks.


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